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Gates Nissan - Service Center

Richmond, KY

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400 Reviews

400 Reviews of Gates Nissan - Service Center

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May 10, 2019

Pleasantly Surprised I brought my 2017 Nissan Rogue in for an oil change and tire rotation. They determined that I also needed two air filters. My prior experience with th More

by Nancy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pamela Thompson
May 14, 2019 -

Gates Nissan responded

Thank you so much for sharing your service experience with Pamela! While we are extremely sorry for the wait during your first visit, we certainly want to make our guests' experiences memorable and enjoyable. Thank you for your continued trust in us and allowing Pamela and our Gates Nissan family serve you! Your recommendation is so appreciated!

May 09, 2019

Service visit 5/8/19 I brought in my 2013 Juke for A/C service & an oil change. The staff is always friendly, knowledgeable, & respectful. Absolutely zero complaints! I More

by bethany_b
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pamela Thompson
May 13, 2019 -

Gates Nissan responded

Thank you so much for sharing your service experience and your kind recommendation! Your business is so appreciated!

May 08, 2019

Great, Friendly Service Department! Fast, Friendly Service! Would highly recommend this service department to anyone. Will continue to come back here to have my car serviced. Thank you More

by Happy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pamela Thompson
May 13, 2019 -

Gates Nissan responded

That's wonderful to hear! Always our pleasure to offer a great experience! Thank you for your continued trust in us at Gates Nissan!

May 06, 2019

Great Experience All work was performed in a quick and professional manner with great attention to detail. Employees are extremely friendly and always willing to help More

by Steve
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2019 -

Gates Nissan responded

Thank you for providing your service experience feedback with us! Thank you for allowing our Gates Nissan family serve you!

May 01, 2019

Excellent Service Department I brought my Nissan Altima in for an oil change on 4-30-19. Pamela took care of everything for me. Kathy came out to see how everything was going. T More

by Sandy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pamela Thompson
May 13, 2019 -

Gates Nissan responded

Kathy and Pamela are outstanding and we're so thankful for them and their genuine attention to our guests. Thank you so much for sharing your service experience, we are very grateful for your kind words and trust in us!

April 24, 2019

Great first experience I'd previously gotten my Nissan serviced at another location and did not enjoy the experience. The staff made me feel like an inconvenience. This expe More

by lramosf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2019 -

Gates Nissan responded

Thank you so much for your feedback and 5-start review! We are so glad you had a great experience here at Gates Nissan. We hope every experience you have with us is top notch! We look forward to seeing you again! Let us know if we can do anything else to assist you!

April 24, 2019

Excellent Service I brought my Altima in for a oil change 4/23, absolutely amazing service department team, super friendly staff, clean environment. Way to go guys! &#1 More

by AmandaG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pamela Thompson
Apr 30, 2019 -

Gates Nissan responded

Thank you Amanda for your awesome feedback! We appreciate your 5-star rating and hope to see you again in for service in the future! Let us know if we can do anything else to assist you in any way!

April 15, 2019

Outstanding service and personable staff. As always, top notch service and professional staff. Cathy has always been a help to me. I appreciate good Christian folks. I will bring my Frontier f More

by McKee Bob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2019 -

Gates Nissan responded

Thank you very much for your feedback, Mr. McKee! We are so glad you have had great experiences with us in our service department! Your 5-star rating with us is much appreciated!

April 05, 2019

Oil change I’ve been going to Gates Nissan since 2017 for my service on my Altima. And ever time they are friendly and do a wonderful job. More

by JWT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pamela Thompson
Apr 08, 2019 -

Gates Nissan responded

We are glad to hear that your service needs were taken care of! Thank you for your great feedback and 5 start review! We so greatly appreciate it!

March 18, 2019

Happy I got an oil change and tire rotation and i was on my way. The team at Gates Nissan where on task great service thanks. More

by Chris Cobb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pamela Thompson
Mar 18, 2019 -

Gates Nissan responded

Thank you Chris for sharing your service experience with us! We so appreciate you taking time to provide your kind feedback! We appreciate your business!

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