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Gates Nissan - Service Center

Richmond, KY

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400 Reviews

400 Reviews of Gates Nissan - Service Center

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June 18, 2019

satisfied Gates Nissan time after time always takes care of our vehicles . The staff is friendly and genuinely cares about the service and the care of our vehic More

by Chris Cobb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Statham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pamela Thompson
Jun 19, 2019 -

Gates Nissan responded

Always our pleasure! Thank you for your continued trust and business with us!

June 14, 2019

They did an outstanding job! The service department did an outstanding job in diagnosing a problem I was having with my 2015 Frontier. There was a noise coming from my front whee More

by Tim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pamela Thompson
Jun 19, 2019 -

Gates Nissan responded

Thank you so much for sharing your service experience with us! We're so glad the service team was able to diagnose the issue for you! If you need anything in the future don't hesitate to let us know! Thank you for your trust and business!

June 07, 2019

Excellent Service The service department takes the time to build a relationship with their customers. They show integrity and pride in their work. I look forward to see More

by Rbking21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Simmons, Pamela Thompson, Jon Wilburn
Jun 10, 2019 -

Gates Nissan responded

Thank you very much for trusting Gates Nissan for your Nissan service! If you need anything, don't hesitate to let us know!

June 07, 2019

Always Great! The Richmond Dealership is always friendly, professional, and accommodating. Their prices are fair and I have a good experience with every service. More

by Whitey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pamela Thompson
Jun 10, 2019 -

Gates Nissan responded

Thank you very much for offering such wonderful words! We appreciate and value your trust in our Gates Nissan team and look forward to continually serving you. Always our pleasure!

June 05, 2019

Oil change service with 27 point inspection. I wanted to protect our investment in our 2017 Nissan Pathfinder, so we returned to the dealership where factory trained technicians completed the wor More

by Johnny Tutt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pamela Thompson
Jun 06, 2019 -

Gates Nissan responded

Thank you so much for trusting the service team at Gates Nissan to protect your Pathfinder investment! We're so pleased to hear all of your expectations were met and surpassed! Thank you for your business and trust in the team at Gates Nissan!

May 30, 2019

Excellence is not an accident Nissan service center works overtime to keep their customers on the road. Pamela and Kathy are great at getting you an out as fast as safety allows. More

by Murano2019
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pamela Thompson
Jun 06, 2019 -

Gates Nissan responded

Thank you so much! Our service team here at Gates Nissan are top notch and we're so happy to hear your experience was good! Please don't hesitate to reach out to us if need anything!

May 22, 2019

First time service We had finally put enough miles on our car to warrant our first service. I was a 1/2 hour early for mu appointment and was taken right in. Service wa More

by steve101
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2019 -

Gates Nissan responded

Thank you so much for offering your service experience with us! Kathy and her service team work extremely hard so it pleases us so much to hear your kind words about your visit. Thank you for your business and trust in Kathy and Gates Nissan!

May 20, 2019

Car repair I was very pleased with the friendly staff and the promptness fixing the the transmission on my rogue and also for the drinks and snacks that they of More

by Nisson.kevin16
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Simmons, Pamela Thompson
May 22, 2019 -

Gates Nissan responded

Thank you so much for trusting Gates Nissan! We appreciate you taking time to share your feedback with us!

May 17, 2019

Above and Beyond! Gates Nissan is spectacular! From Pamela to Bobby, through coordination, patience, kindness, pleasant demeanor and showing a genuine concern for the c More

by SHall
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby (at parts counter) AWESOME JOB!, Pamela Thompson
May 22, 2019 -

Gates Nissan responded

Absolutely our pleasure! We are extremely grateful for your time and trust in our team at Gates Nissan. Your recommendation is so appreciated!

May 14, 2019

Oil change and tire rotation I brought my 2018 Rogue in without a scheduled appointment. They had in serviced in no time. I was very pleased with the fast , friendly service at Ga More

by Bat210
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2019 -

Gates Nissan responded

Thank you for your kind words and time to share your experience with us at Gates Nissan! We are grateful for your trust in us!

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