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Gates Nissan - Service Center

Richmond, KY

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400 Reviews

400 Reviews of Gates Nissan - Service Center

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July 09, 2019

Great experience Brought car in for low air pressure. Found screw in tire and plugged it free of charge. Employees very friendly and helpfull. Never expected that fast More

by Nisson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pamela Thompson
Jul 24, 2019 -

Gates Nissan responded

Always our pleasure and thank you so much for sharing your service experience with us!

July 09, 2019

Service Kathy is excellent and sincerely likes her work. Waiting area is clean and has items available for customers to take while waiting on their vehicles More

by Barb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2019 -

Gates Nissan responded

Thank you for offering your feedback and kind words! Your five-star review is so appreciated!

July 09, 2019

Awesome Great people to deal with. From sales to service are all top notch. Competitive pricing on sales and service. I would highly recommend to anyone More

by Truckman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Statham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pamela Thompson
Jul 24, 2019 -

Gates Nissan responded

Thank you so very much for your kind recommendation and words! Thank you for allowing Gates Nissan to serve you!

July 08, 2019

25000 mile service Just got our Titan serviced at Gates. We have been going there for several years and they never let us down with the quality of service that we receiv More

by JoeB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pamela Thompson
July 08, 2019

Gates Nissan is the BEST! Gates Nissan has been a pleasure to work with over the years. I'm on my second Nissan Altima and they've been my go-to place for service for the last More

by mandymuckster
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pamela Thompson
Jul 24, 2019 -

Gates Nissan responded

Your continued trust and business with us is so appreciated! If you need anything at all, please don't hesitate to reach out to us anytime! Your five-star rating means the world to us!

June 27, 2019

Great Employees Service Always Done Right I have purchased 2 vehicles from Gates, first one in 2012 and last one in 2017 and have always had them serviced at Gates. From the time the bay door More

by Servicefan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Jones, Service Technician, Pamela Thompson
June 25, 2019

Wonderful people; exceptional service From the time the overhead shop door opens until you are leaving the lot, every person you meet is always friendly and does everything possible to hel More

by Servicefan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pamela Thompson
June 25, 2019

Excellent service I've been a customer of Gates for at least 10 years and have purchased two vehicles from them. When you walk into a grocery store or other business More

by Servicefan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pamela Thompson
June 24, 2019

Exceptional Service! EXTREMELY SATISFIED!! You are your employee's are always TOP OF THE LINE!! Special thanks to Kathy and Pam!! Always going out of their way to ma More

by Boyd Patrick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pamela Thompson
Jun 25, 2019 -

Gates Nissan responded

Absolutely our pleasure and thank you so much for sharing your kind words of Kathy, Pam and the service team. We so appreciate your time and business with us!

June 20, 2019

Amazing people! I highly recommend Gates Nissan! Everyone I came into contact with was extremely nice and professional! The service department kept me informed with e More

by Jenny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathy Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pamela Thompson
Jun 25, 2019 -

Gates Nissan responded

Thank you so very much! Kathy, Pam and the service team work so hard for our guests each and every day. We're so pleased to see your service visit was enjoyable and informative! Your trust is so appreciated! Thank you from the entire Gates Nissan family!

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