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Gates Hyundai
Richmond, KY
534 Reviews
The Gates Family History of Automotive Excellence
Back in 1915 my grandparents purchased vehicles from the Dodge Brothers. My grandfather initiated a family history of automotive excellence by treating others as he wanted to be treated himself. My Father followed my grandfather in the automotive business and has been actively involved for sixty-two years and continues today.
I represent the third generation, and just as my father and grandfather, I am fully committed to providing excellence in sales and service customer satisfaction. We don't employ celebrity spokespeople. We don't employ overpaid managers, who's only goal is to extract more money from you, the customer. We rely on satisfied people and customer referrals to keep our doors open. This keeps our overhead low and transfers those savings to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Latest Reviews
February 26, 2024
We were an out-of-state buyer.
The process was hassle free and a pleasant buying experience. Thank you Mike and your team for making this a seamless transaction!
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by bmwz310505
Employees Worked With
Frank Jones
February 10, 2024
Although our salesperson, DJ was very friendly and
helpful, he didn't have strong knowledge of the vehicle we were interested in purchasing. We made a good faith offer for the vehicle, given it's age
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by t_geiger
Employees Worked With
DJ (new salesperson)
February 03, 2024
Buddy Rue went above and beyond to help me lease a
vehicle that would ultimately meet a list of dealbreakers on my end. I have not dealt with car prices since before the pandemic; the shock and horro
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by elayneasmith67
Employees Worked With
Buddy Rue, Frank Jones
Dealership Inventory (148 Vehicles)
Photos & Amenities
- Children's Play Room
- Customer Lounge Area
- Free Coffee
- Free WiFi
- Authorized Parts Store
- Television
- Vending Machines
