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Gates Hyundai
Richmond, KY
534 Reviews
The Gates Family History of Automotive Excellence
Back in 1915 my grandparents purchased vehicles from the Dodge Brothers. My grandfather initiated a family history of automotive excellence by treating others as he wanted to be treated himself. My Father followed my grandfather in the automotive business and has been actively involved for sixty-two years and continues today.
I represent the third generation, and just as my father and grandfather, I am fully committed to providing excellence in sales and service customer satisfaction. We don't employ celebrity spokespeople. We don't employ overpaid managers, who's only goal is to extract more money from you, the customer. We rely on satisfied people and customer referrals to keep our doors open. This keeps our overhead low and transfers those savings to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 534 reviews
July 31, 2011
Was not really looking to come home with a car that day.... Just looking, but after stopping in and testing a couple and the nice people and service. Got a Hyundai Elantra that I have been very hap day.... Just looking, but after stopping in and testing a couple and the nice people and service. Got a Hyundai Elantra that I have been very happy with! =) More
by tbsiitl3
Employees Worked With
Jake Childress
July 28, 2011
Small towm feel dealership - great. Very down to earth yet professional. I have purchased many cars before- never this quick and easy. I will highly recommend and return for my next purchase. yet professional. I have purchased many cars before- never this quick and easy. I will highly recommend and return for my next purchase. More
by BarbBaker
Employees Worked With
Brian, Becky and Jamie, Brian McMahan
July 27, 2011
Gate's Hyundai makes the process of buying a new car hassle free from start to finish. I have purchased two new vehicles from them and I know I am going to get a great deal when I walk through their doo hassle free from start to finish. I have purchased two new vehicles from them and I know I am going to get a great deal when I walk through their doors. I think of these sales people as family. I will definitely return to this dealership to purchase my future vehicles. More
by applej78
Employees Worked With
Becky and Rick
July 21, 2011
I had to search the entire eastern seaboard for the vehicle I wanted, a 2011 Hyundai Genesis Coupe 3.8 GT in Silverstone, and I found it at Gates Hyundai. Living in Virginia, everything had to be done vehicle I wanted, a 2011 Hyundai Genesis Coupe 3.8 GT in Silverstone, and I found it at Gates Hyundai. Living in Virginia, everything had to be done over the phone and the computer to purchase the car. Jake Childress was great the whole way, answering every question we had (there were many!), even sending me a video of my car for me to look at constantly while waiting to come pick it up in Kentucky (that was fantastic by the way.. all of the guys at my office were VERY jealous). When my flight arrived Jake had a driver waiting for me to take me straight to the dealership, and they had me ready to drive away in less than 30 minutes. Jake really rolled out the red carpet, and turned what has been a stressful process in the past with previous vehicle purchases at other dealerships into a pleasure at Gates Hyundai. I wish all major purchases at other retailers for other goods could have been as great an experience as Jake provided with the purchase of my new Genesis. In fact, I am so pleased with the service Jake provided that as I'm now in the market for a second car (my fiancee loves the new 2012 Elantra) I would rather buy the vehicle from Jake some 500 miles away from my location than to drive 15 minutes down the road to my local Hyundai dealer. That is the kind of trust my experience with Jake and Gates Hyundai fostered. Thanks again! Regards, Jon Cofer More
by mp82hooah
Employees Worked With
Jake Childress
