Gates Honda - Service Center

Awesome place. Great service. Austin is wonderful at his job. Friendly staff always eager to help. Thanks for making things simple and easy. job. Friendly staff always eager to help. Thanks for making things simple and easy. More

Joey Banbel....thank you so much for helping my friend out in leasing his new vehicle. Always good to see a friendly face!! Thanks for making the process a great experience. out in leasing his new vehicle. Always good to see a friendly face!! Thanks for making the process a great experience. More

I was having issues with getting my car started and assumed it was time to replace my battery. With JC as my service advisor the process was extremely easy and he had my battery replaced promptly and e assumed it was time to replace my battery. With JC as my service advisor the process was extremely easy and he had my battery replaced promptly and expensively. I also had a negative terminal which needed replaced and had to be ordered. When the part came in the next day JC went out of his way to fix himself on the spot. I would highly recommend Gates Honda to anyone in the future. More

Experience I was in the service department the other day and saw David at the dealership. He sold us our car a few years ago and was glad to see him around the d I was in the service department the other day and saw David at the dealership. He sold us our car a few years ago and was glad to see him around the dealership. We love the service department too. Thank you for all that you do! More

Timing belt scheduled Maintenance Repair took suspiciously longer than it should have. They had my car 3 days for timing belt and alignment. I found multiple parts missing or not put b Repair took suspiciously longer than it should have. They had my car 3 days for timing belt and alignment. I found multiple parts missing or not put back together properly. I was told that I could pick up the car only to find it wasn't ready when I got there then they had to keep it over the weekend. More

My experience Very easy to work with. RaShaun was my salesman. He was very knowledgeable and helpful. Would highly recommend Gates Honda and RaShaun. Prices are gre Very easy to work with. RaShaun was my salesman. He was very knowledgeable and helpful. Would highly recommend Gates Honda and RaShaun. Prices are great too! More

Can You Believe It? Can you believe it? My wife and I had enjoyed a day with family at the Mushroom festival in Irvine, Kentucky. We headed back toward Indiana and starte Can you believe it? My wife and I had enjoyed a day with family at the Mushroom festival in Irvine, Kentucky. We headed back toward Indiana and started getting messages that something was wrong with our car. We googled and found "Gates Honda". The sign said their service department was closed. A young attendant greeted me and took me directly to the General Manager, David Lail. I asked if he knew any service place that might be open and told him what our problem was. He said let me see what I can do! He called an off duty service technician, Patrick Hale, who was at dinner at a local restaurant. Patrick left the restaurant and came and repaired our car. During the wait, we were treated like royalty. The manager even asked us if we would like a sandwich? Can you believe it? We weren't from Kentucky. We certainly weren't customers of Gates Honda. Their service department was closed. They could easily have sent us on our way. But they didn't. Thank you David and Patrick. I only wish I could afford to buy a car from you. You are amazing people. You went way. beyond the call of duty. Can you believe it? I still can't!! My wife and I want those in your area to know why a great dealership they have in "Gates Honda". More

Great service I took my Van for the 1st oil change.... The entire team was professional & courteous...many thanks to David Lail the manager for personally installin I took my Van for the 1st oil change.... The entire team was professional & courteous...many thanks to David Lail the manager for personally installing the license plate properly!!! More

Dealership is Fair, honest and showed total empathy My daughter's car was towed to Gates Honda dealership. We live 375 miles away. Our service advisor, Ian Williamson, was first class to deal with. D My daughter's car was towed to Gates Honda dealership. We live 375 miles away. Our service advisor, Ian Williamson, was first class to deal with. Dealership kept us abreast with the issues at hand. At the end of the day we had a positive experience and I would recommend this dealership to anyone in the area (or outside the area) More

Helpful to out-of-state travelers While traveling from Indiana to Georgia, the sensor cover came partially off of my '14 Civic. My car is a lease and I feared travelling much farther While traveling from Indiana to Georgia, the sensor cover came partially off of my '14 Civic. My car is a lease and I feared travelling much farther without having it fixed. My husband and I were in Lexington, but when we called the dealer there, they were too busy to see us. Choosing a city farther down I 75, Richmond, we called and they told us they'd see us right away! Not only were they welcoming to us strangers, but they fixed the cover, checked our tires, and washed the car gratis....and they were busy with customers too. Such great customer service is a rare and wonderful thing! Thank you Richmond Honda for smoothing the way for us! Just one more reason to be sold on Honda! More