Gates Honda

I went to the dealership after hours to look at a vehicle for my sister. RC just happened to be leaving but took the time to show me the vehicle and even let me drive it home that night to show it to my sis for my sister. RC just happened to be leaving but took the time to show me the vehicle and even let me drive it home that night to show it to my sister. He stayed and not only helped me but another lady that was having car trouble. He was there an hour and a half after closing. After purchasing the van, RJ helped me find a dependable vehicle for myself that's super on gas. They were willing to work with me even though I didn't have a great credit score. They treated me like I was somebody and took their time out to help me and go the extra mile. RJ was great, not pushy and let me look at multiple vehicles until I found the right one. All the guys and gals there are great and I would and have recommended this group to my friends and family. I will be going back to these guys for my next vehicle purchase which may be a while seeing as I bought a Honda! lol!!! :) They definitely will go out of their way and they ready their customers great!! More

After much thought and research, I went to Richmond Honda for test drives. AJ was knowledgeable, very friendly and helpful. He prepared quotes for the both the Civic and the CVR. Will, who was also friend for test drives. AJ was knowledgeable, very friendly and helpful. He prepared quotes for the both the Civic and the CVR. Will, who was also friendly and patient, did the hard numbers and more paperwork. Richmond Honda provides top customer service without pressure. This is a quality lost in most businesses today! More

We visited the Richmond Honda dealership on May 17th and worked with David Johnson on our purchase. He was very knowledgable, friendly and was able to answer all the questions we had on the CR-V that we pur worked with David Johnson on our purchase. He was very knowledgable, friendly and was able to answer all the questions we had on the CR-V that we purchased. The dealership ordered the particular vehicle that we requested and had it delivered and ready to go for us on Saturday as promised. The entire staff made the experience very relaxed and pleasant. This was due to their friendliness and the fact that everyone who was involved could answer our questions directly and without hesitation. We felt confident in the dealership as a whole from the salesman, finance manager and service department. David Johnson was very friendly and knew what we were looking for and went out of his way to make sure that we were able to purchase the vehicle we wanted and told us we could pick it up on Saturday and everything was delivered as promised. We had already done the research on the vehicle and knew what we wanted. David was able to get this done for us and at the price that we wanted to pay. David and the entire staff was very courteous and made this a very smooth and comfortable experience from start to finish. Without a doubt we will recommend Richmond Honda and David Johnson to our family and friends on their next vehicle purchase. More

I actually was just browsing for a vehicle,not certain of I actually was just browsing for a vehicle,not certain of what kind or model i wanted at the time. there were several vehicles i was hoping to try I actually was just browsing for a vehicle,not certain of what kind or model i wanted at the time. there were several vehicles i was hoping to try out to help make my decision on the purchase. 2 other lots acted like they were not even interested in selling or even allowing me to test drive. Most of my experiences with car salesman are in the negative is a kind word to use. Jeff was great with listening to what i wanted in a car and what price i wanted to spend. he didnt try to put in something to fit the "budget" instead of what i wanted in a car. Last car i purchased took me 31 days to negotiate a deal. Jeff didnt have what i wanted on the lot at the time. He found a good car and exactly what i wanted in just 5 days and the day i test drove, i bought the car,signed my papers and was out in my new purchase in less than 4 hours. that is great and effient work in my opinion. Those guys worked as a team to get what i wanted and made me a permenant customer of Sam Swope Honda in Richmond Ky. great group of people! Makes me feel like i owe them lunch or just some appreciation for all of their help. More

I completed a great process dealing with Alan Scott at Richmond Honda. I purchased a 2012 Silver Honda Civic LX Coupe and had an excellent experience. The sales team and financing team were great. I would Richmond Honda. I purchased a 2012 Silver Honda Civic LX Coupe and had an excellent experience. The sales team and financing team were great. I would recommend this dealership to anyone looking to buy a new vehicle. Great group of people to work with. More

I was given prompt and very coueteous attention by the salesman Bryan Caatleberry. He had a professional attitude..spiced with charisma and quickly put me at ease. Although I am 61 years old, this was my salesman Bryan Caatleberry. He had a professional attitude..spiced with charisma and quickly put me at ease. Although I am 61 years old, this was my very first new car buying experience. Bryan explained the differences of buying versus leasing my new Honda Accord LX-P. I decided to lease..and I plan on getting a new Honda in 2015 when this 3 year lease expires. Only thing I would recommend is a few complimentary snacks for customers..as it is quite a process to buy or lease a new vehicle. More

A+++++ car dealership. Excellent staff and service. I would recommend this place to anyone! David Johnson and RC were a class act with helping me. would recommend this place to anyone! David Johnson and RC were a class act with helping me. More

David & RC made sure that i had everything I wanted in a new car and also got me what I needed. From the time i walked in until I drove away in my new car they went above and beyond my expectations. I in a new car and also got me what I needed. From the time i walked in until I drove away in my new car they went above and beyond my expectations. I would recommend Richmond Honda to all my friends and family. More

After I recently had a minor accident with our 2008 Honda Civic which involved the front right suspension, wheel, tire, etc. I drove the automobile to my Honda dealership here in Richmond. From the minute Civic which involved the front right suspension, wheel, tire, etc. I drove the automobile to my Honda dealership here in Richmond. From the minute I entered the dealership service bay, I was treated with great empathy, kindness and respect from my awesome Service Advisor Autumn to remarkable Service Manager Joe and right through affable RC, the Dealership Manager. What a team! My car was expertly repaired as quickly as possible and is now back to running like a charm! If you should need routine service or any type of accident repair, this skillful and proficient crew certainly knows how to treat a customer and provides an A+++++ level of service! More

My husband and I traded in our 2007 Honda Civic for a 2010 pre-owned Honda Crosstour. Alan was our sales representative and he was GREAT!! He was very knowledgeable and was able to answer all of our ques 2010 pre-owned Honda Crosstour. Alan was our sales representative and he was GREAT!! He was very knowledgeable and was able to answer all of our questions. He made the buying experience pleasant and quick with very little stress involved. His supervisor was friendly and helpful also. We will use this dealership when trading vehicles again and will definitly recommed it to all of our family and friends. Thanks, Erik & Traci Wesley More