Gates Honda

Best experience I just brought a new Honda crv and it was one the best experiences I have had. I heard that David Lail was at Gates Honda in Richmond and I was willin I just brought a new Honda crv and it was one the best experiences I have had. I heard that David Lail was at Gates Honda in Richmond and I was willing to drive the extra miles because I knew I was in good hands. David has taken very good care of me in the past and he continues to give excellent service. He puts you at ease when you come to him. You don't feel like your being taken advantage of either. His Salesman Alan was very professional and patient explaining everything. I have already given several recommendations to co-workers and friends to go to Gates Honda in Richmond, KY. More

Positive Experience My husband and I recently purchased a Certified Honda CR-V from Gates Honda in Richmond, KY. Ours was a very positive experience. Initially we came to My husband and I recently purchased a Certified Honda CR-V from Gates Honda in Richmond, KY. Ours was a very positive experience. Initially we came to the dealership to look at a vehicle posted online, but ended up test driving a different vehicle. Alan Scott went out of his way to make us feel comfortable and welcomed. We were treated like friends from the get go. There was minimal difficulty coming to an agreement on our trade in vehicle value. The General Manager, David, left us feeling like we made a great deal. The overall experience was very positive. Although we were the last customers of the day, we were never rushed or hurried through the process. We drove off the lot with a full tank of gas, smiles on our faces, and confidence in the wheels caring us home. More

Great car buying experience I Just bought a new car from Justin Speake, got a great price, stress free buy, and great help setting up the high tech stuff. I Just bought a new car from Justin Speake, got a great price, stress free buy, and great help setting up the high tech stuff. More

Great service I took my Van for the 1st oil change.... The entire team was professional & courteous...many thanks to David Lail the manager for personally installin I took my Van for the 1st oil change.... The entire team was professional & courteous...many thanks to David Lail the manager for personally installing the license plate properly!!! More

excellent dealership David Lail is the best manager I have ever dealt with. Alan worked with us on the sale. Jim Hinkley is the reason I keep coming back to Gates Honda. David Lail is the best manager I have ever dealt with. Alan worked with us on the sale. Jim Hinkley is the reason I keep coming back to Gates Honda. Jim is the main wheel in the service department. He also trains the new workers. This is our fourth vehicle purchase with a different manager for each purchase.David Lail worked with me better than any manager I have ever seen. We are very pleased with the service we received. Justin and Ean are the best service team. I will never bring my vehicles any where else. I drive 40 miles one way and it is well worth it. More

Great Dealership To Do Business With Gates Honda is the best dealership in all of Richmond KY. Their general manager, David Lail goes out of his way for the customers. I owed 11,500 on my Gates Honda is the best dealership in all of Richmond KY. Their general manager, David Lail goes out of his way for the customers. I owed 11,500 on my car and he done everything he could to get me in a brand new civic with cheap payments. For anyone who needs a new vehicle whether its new or used I highly recommend going to Gates Honda. They also have top of the line service team that treats you right and takes care of your vehicle. More

Dealership is Fair, honest and showed total empathy My daughter's car was towed to Gates Honda dealership. We live 375 miles away. Our service advisor, Ian Williamson, was first class to deal with. D My daughter's car was towed to Gates Honda dealership. We live 375 miles away. Our service advisor, Ian Williamson, was first class to deal with. Dealership kept us abreast with the issues at hand. At the end of the day we had a positive experience and I would recommend this dealership to anyone in the area (or outside the area) More

REAL Integrity in a Dealership Drove for 3 hours to purchase a used car for my son’s first vehicle. The car had a minor concern initially, which the dealership immediately committe Drove for 3 hours to purchase a used car for my son’s first vehicle. The car had a minor concern initially, which the dealership immediately committed to holding and correcting, as well as committing to a delivery hours away. Just after delivery another problem arose. David did not hesitate to make it right and stand by the car, even though it was officially after the sale. David and his team went far and above the call of duty for us and showed us what seems to be rare these days: professionalism, character and integrity. Simply outstanding. I’ve never had such a positive experience with a car purchase and would recommend them to ANYONE. I will be back, that’s for certain. More

Helpful to out-of-state travelers While traveling from Indiana to Georgia, the sensor cover came partially off of my '14 Civic. My car is a lease and I feared travelling much farther While traveling from Indiana to Georgia, the sensor cover came partially off of my '14 Civic. My car is a lease and I feared travelling much farther without having it fixed. My husband and I were in Lexington, but when we called the dealer there, they were too busy to see us. Choosing a city farther down I 75, Richmond, we called and they told us they'd see us right away! Not only were they welcoming to us strangers, but they fixed the cover, checked our tires, and washed the car gratis....and they were busy with customers too. Such great customer service is a rare and wonderful thing! Thank you Richmond Honda for smoothing the way for us! Just one more reason to be sold on Honda! More

absolutely phenomenal!! I came in and was greeted by David his dedication towards getting me a car with not so good credit was phenomenal. He was so professional and didn't t I came in and was greeted by David his dedication towards getting me a car with not so good credit was phenomenal. He was so professional and didn't try to push something on me that I didn't want! More