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95 Reviews of Gates GMC Nissan - Service Center
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December 18, 2016
unhappy long time customer The recall work was satisfactory. And I DID go in a day early by mistake, to which they were very accommodating. But, AFTER the work was complete, The recall work was satisfactory. And I DID go in a day early by mistake, to which they were very accommodating. But, AFTER the work was complete, I was told of 2 dents in my tailgate. (There is NOTHING in my garage that matches the dents). I really feel that they backed into something at the dealer. Also, I was told that he knew a guy that would fix it for about 75 dollars. Those dents were NOT there when I brought the truck in. But, I can't prove it so my new truck with under 600 miles now has dents. This truck, from sales to service has been a nightmare. (The truck itself is very nice...) More
by ctpackerfan
Employees Worked With
December 17, 2016
Jeana is the best! Every time I bring my car in for service, whether it's scheduled or not, Jeana always makes me feel like family. She is unfailingly pleasant, courteou Every time I bring my car in for service, whether it's scheduled or not, Jeana always makes me feel like family. She is unfailingly pleasant, courteous and knowledgeable. She explains all the work needing to be done in terms I understand and gives an accurate time estimate. She is absolutely amazing as a customer service person! More
by Sheila
Employees Worked With
December 01, 2016
Excellent Service Gates is the most courteous dealership I have ever been to. Not only do they have great sales people, their service staff is both pleasant and friend Gates is the most courteous dealership I have ever been to. Not only do they have great sales people, their service staff is both pleasant and friendly. Your customer waiting area is inviting and comfortable, and can make even a long wait go by fast!! I wil never buy a car from anyone else - Gates customer for life. More
by matwell
Employees Worked With
October 24, 2016
Exceptional service and sales expertise Went in to have my 2011 GMC Terrain repaired (warranty expired) and came away with a new Nissan Frontier crew cab truck, loaded with amenities and an Went in to have my 2011 GMC Terrain repaired (warranty expired) and came away with a new Nissan Frontier crew cab truck, loaded with amenities and an extended warranty all at a great price. Also a great trade in price for my used Terrain. Sales personnel friendly, attentive and no pressure. Special thanks to Jay Handfield for guiding me to the perfect truck for my special needs. More
by Maureen6279
September 30, 2016
Versa Theses guys work so hard for you to get your vehicle. Thank you guys so much for everything. This is my 5th car I bought from gates wouldn't go any we Theses guys work so hard for you to get your vehicle. Thank you guys so much for everything. This is my 5th car I bought from gates wouldn't go any were else More
by aliciafb
Employees Worked With
Devonte Banks
September 15, 2016
Service when in doubt I had issue with the service department and out of frustration took to the internet. Fortunately I was contacted by the Services Manager Bill and all I had issue with the service department and out of frustration took to the internet. Fortunately I was contacted by the Services Manager Bill and all my issues were worked out quickly. I regret I had not gone to him first and I would highly recommend using their services department. More
by brad131
Employees Worked With
Bill from
July 19, 2016
Customer Focused I couldn’t ask for better service. Tom and the team listened to me and immediately addressed my concerns, then ensured I was complete satisfied. The I couldn’t ask for better service. Tom and the team listened to me and immediately addressed my concerns, then ensured I was complete satisfied. They continue to impress and solidify themselves as the “Go To” dealership. More
by Brian
Employees Worked With
June 07, 2016
repeat customers working with Jim Horan was a delight, it became more than buyer/seller relationship. extremely nice, warm young man and made the whole experience a p working with Jim Horan was a delight, it became more than buyer/seller relationship. extremely nice, warm young man and made the whole experience a pleasant one. Will recommend him and Gates to anyone. This is our 4th Nissan Sentra all of which were purchased at Gates, that alone speaks for itself. More
by joan and Rich
June 03, 2016
Not Honest Brought my car in for a recall. They kept it a week and gave me no rental car for that time. When I picked up my car the ABS light was on I asked why Brought my car in for a recall. They kept it a week and gave me no rental car for that time. When I picked up my car the ABS light was on I asked why because it wasn't on when I brought it in. They basically called me a liar and wanted to charge me $500 dollars to fix it!! They were working on the brakes near the ABS. My big Concern WHY IF IT WAS ON WHEN I brought it in NOBODY MENTIONED IT TO ME OR TOLD ME ABOUT IT. Service Department has gone WAY DOWN at Gates. They used to be great but not now. More
by Annette Morrison
Employees Worked With
Other Employees :
Not sure of mechanic name. Never spike with him or a Manager
February 15, 2016
Very satisfying This is my second vehicle purchased from Gates. The dealership is very well run. The staff is the best I have come across. To sum it up the vehicle I This is my second vehicle purchased from Gates. The dealership is very well run. The staff is the best I have come across. To sum it up the vehicle I replaced was 10 years old. Bought at Gates serviced only at Gates. That confidence over 10 years of experience with them is the reason I purchased from them again. More
by Fronty16
