Gates Chevy World - Service Center

Explained what he found was very thourogh and quick serice very pleased with the service serice very pleased with the service More

Replaced the brakes in my truck, noticed that they were squeaking right afterwards. When I went in for my next oil change, I asked if they could check them out. The service tech for oil changes told me tha squeaking right afterwards. When I went in for my next oil change, I asked if they could check them out. The service tech for oil changes told me that it is an issue and I would need to schedule a separate service appointment to have them inspected. So I do, after Gates having my truck all morning, was told by (J.J.) it’s an ongoing issue and just to deal with it. He was more interested in having lunch than taking care of a customer (still have the text). Talked with Jason the service manager about my experience, he reluctantly agreed to replace the pads with NAPA brake pads and also acknowledged the issue. Brought my truck in today to have them installed and was given the cold shoulder by JB. Never said a word other than to answer my question about how long it would take to replace the pads. He told me 2 hours, which is more than ample time. I reached out after 4 hours and no response. It’s been 5 hours and still nothing. Complete lack of communication and professionalism. Needless to say, I will be avoiding this service department in the future. What’s even more disturbing, 4 separate people acknowledged that there’s an issue with the AC Delco brake pads and they continue to sell and install them with the mentality of telling the customer to just deal with it and accept the problem. More

Service dept took care of me supplied options and suggestion. Work was completed on time. Thanks for the ride. suggestion. Work was completed on time. Thanks for the ride. More

The service department was presented with an unusual problem in that there was a service message that displayed inconsistently. They took the time to evaluate the problem and possibly correct the issue. problem in that there was a service message that displayed inconsistently. They took the time to evaluate the problem and possibly correct the issue. The Service manager JB was polite and patient with my concerns. He listened to my assessment of the experiences and provided a possible viable outcome in resolving the issue. More

It took 4 times to get my part corrected and that is unacceptable. It literally was the smallest part in the world unacceptable. It literally was the smallest part in the world More

Everyone is always very nice, J. B is always really helpful and the techs never fail to respect my car, I always know I don’t have to worry about new scratches, a dirty/ messed up int B is always really helpful and the techs never fail to respect my car, I always know I don’t have to worry about new scratches, a dirty/ messed up interior after a repair, or worry about a faulty repair with them. More

Get in and get it done kind of place, no complaints here will definitely be back. will definitely be back. More

JOHNNY was very professional , he also contacted me and told me there was a special fitting they had to make and they just went ahead and did it. I’m OK with that and it had to be done again very professio told me there was a special fitting they had to make and they just went ahead and did it. I’m OK with that and it had to be done again very professional. More

Brett in the service dept is truly the best! Always available and helpful every time we need to visit. 😊🙌 Always available and helpful every time we need to visit. 😊🙌 More

This time I did not have to wait long to get serviced this time there. this time there. More