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Gates Chevy World - Service Center

Mishawaka , IN

4.3
217 Reviews

217 Reviews of Gates Chevy World - Service Center

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September 08, 2025

Worst experience ever trying to get suspension checked on my 2016 xts sounds so bad its embarrassing you guys trying to make tell me that’s how its supposed to sound. More

by ROBERTGRIFFIN7201
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris
September 08, 2025

Love the ppl who assist me in getting my new tire Gabby and Mike n showing me how to use my points More

by Yola
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew "JB" Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mr. Mike Smith, ms. Gabby
September 07, 2025

We always get the best customer service there, from sales to financial and service department. We have bought 6 cars there. More

by Kat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Pogotis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Stanton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dawson Kratzchmar
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 05, 2025

Check engine light came back on less than 24hrs later. Made a new appointment, unfortunately. More

by CLPALUZZI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department - Chris
September 04, 2025

Did not explain how costly the EV will be. Did not explain what my warranties were. More

by MOURJONISHELL
Recommend Dealer
No
Employees Worked With
Mike Smith
3.0
This rating includes all reviews, with more weight given to recent reviews.
Truman Ganguly
1.0
This rating includes all reviews, with more weight given to recent reviews.
Eric McDaniel
3.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dawson Kratzchmar
3.0
This rating includes all reviews, with more weight given to recent reviews.
September 04, 2025

From the salesman to the finance guy everybody was great to work with. Will definitely be back More

by AMANDAMINIX1
Recommend Dealer
Yes
Employees Worked With
Drew Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terrell Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan
September 04, 2025

You sold me a car that has had to have multiple repairs fuel pump. Replaced water pump. Replaced transmission replaced back up. Camera changed twice. This car has rust and the driver side floorboard has a More

by KIMCOLEMAN0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Stanton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew "JB" Brown
1.0
This rating includes all reviews, with more weight given to recent reviews.
Johnny Lary
1.0
This rating includes all reviews, with more weight given to recent reviews.
Terrell Morris
1.0
This rating includes all reviews, with more weight given to recent reviews.
September 04, 2025

As a dealer, the expectation is they understand cars. Yet they can’t even properly fill tires to the recommended pressure. More

by JANEMARIE87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andrew "JB" Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 03, 2025

Always speedy service. Always kind and knowledgeable workers. They make the process of leasing/buying a vehicle or even getting an oil change, easy peasy. More

by RELLE0015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffery Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Shelton
September 03, 2025

Everyone friendly in and out fast Nice fast friendly helpful staff Fast friendly helpful staff cost effective will return again More

by Nylatyler2
Recommend Dealer
Yes
Employees Worked With
Don't remember but everyone was friendly and helpful and I was innand out for oil change in a hour
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