Gates Chevy World - Service Center

I purchased my first brand new car from Gates Chevy World. Within the initial 30 days of ownership, I noticed two paint defects on the interior of the hatchback. Furthermore, my air conditioner stopped World. Within the initial 30 days of ownership, I noticed two paint defects on the interior of the hatchback. Furthermore, my air conditioner stopped functioning twice during a trip and blew ice chips at me when it unfroze. I brought these issues to the attention of my salesman, Bill. He escorted me to the body shop to speak with Bruce regarding the paint defects. Bruce assured me that they would rectify the issue and be in contact with me. Notably, these paint defects are relatively minor, and my primary concern is their potential long-term impact on the vehicle's rust protection. However, due to unforeseen medical issues, including a back injury, I became preoccupied and did not hear back from Bruce. Fast-forwarding to approximately a year after purchasing the car, I was preparing for a trip with my daughter and decided to have a hitch installed. As a busy single mother, I took this opportunity to follow up on the paint issue. Although the air conditioner issue had not recurred, I mentioned it to the service department, and they informed me that there was little they could do unless the problem persisted. Bill referred me back to the body shop, where I discovered that Bruce was no longer employed there or was on medical leave. I was not unsympathetic to his situation, but I expected that his replacement would have followed up on his outstanding tasks. The new representative generated an estimate for the vehicle and scheduled a time for me to return and have the panel repaired after my vacation. However, he subsequently contacted me while I was on vacation, stating that he had consulted with my car salesman and was under the impression that Bill would be covering the cost of the paint repairs. I clarified that I had never indicated that Bill would be responsible for these expenses. The representative then informed me that I would be liable for the cost of the panel repair. I found this to be unacceptable and have decided to sever ties with this business. It has become apparent that Gates Chevy World and many of its employees prioritize their own interests over those of their customers. In retrospect, I should have been more cautious in my decision to return to this dealership after my previous experience. More

Dealership site is convenient and clean. Shuttle service is a plus. My service advisor, JB, extremely helpful. Shuttle service is a plus. My service advisor, JB, extremely helpful. More

Service is great. Quick knowledgeable people. No pushy salesman. Would highly recommend it to anyone. Quick knowledgeable people. No pushy salesman. Would highly recommend it to anyone. More

Really poor quality work. They left me a new truck full of oil on the hood, scratched it, and your manager said there was nothing he could do. I've been using this dealer for They left me a new truck full of oil on the hood, scratched it, and your manager said there was nothing he could do. I've been using this dealer for a while. Last time, they scratched my new tires. They're incompetent, from your manager to your mechanics. More

I had a situation happen once. Your dealership completely checked the circuitry finding nothing. This gave me the confidence to resume my trip. Your dealership completely checked the circuitry finding nothing. This gave me the confidence to resume my trip. More

JJ is the only rep that seems to be considerate and stays in contact with customers. This recent issue/visit was with JB. He, nor any other reps, have not returned calls or texts since I picked up my vehicle in contact with customers. This recent issue/visit was with JB. He, nor any other reps, have not returned calls or texts since I picked up my vehicle and the issue remains unresolved. This experience has been dissatisfying unlike the last visit and unfortunately, we have decided to not return to this location in the future, unless for a product that is still under warranty, and have sought out another professional to assist us. More

They got my car in quick and fixed it right away however someone left greasy hand and foot prints on my interior someone left greasy hand and foot prints on my interior More

Everything was done well but I was disappointed that it costed $20 more than expected since doing away with regular oil and going to full synthetic. Also I was to receive a text when the work was done and costed $20 more than expected since doing away with regular oil and going to full synthetic. Also I was to receive a text when the work was done and never did, though records said they did text me. I waited 20 minutes longer than I would have had to for a total of 2 hours. I had no trouble texting from the waiting room so I had no signal problems. So- costed too much and waited too long, but still a better deal than Jiffy Lube. More

I have bought numerous vehicles over the years. I have been treated fairly and will return. Totally love the gates warranty! I have been treated fairly and will return. Totally love the gates warranty! More

As always the service department does a great job. Thank you for the dependable service Thank you for the dependable service More