Gates Chevrolet of South Bend

Purchased a 2021 vehicle from Gates in April 2024. Worked with Mike. We purchased the vehicle online. Per my request Mike did a walk around video of the vehicle. He said the tires have tons and tons o Worked with Mike. We purchased the vehicle online. Per my request Mike did a walk around video of the vehicle. He said the tires have tons and tons of meat on them. In reality the rear tires need to be replaced. Cost will be over $850.00. Received the vehicle with less than 20% oil life left. Oil change $100.00 We have called a number of times, left messages and to date have not received a return call. Thank you, Mike, and all involved for shafting us on this purchase. Never again will we purchase anything from Gates Chevrolet More

Always a great experience friendly service. Get the job done, and done right. Always feel confident that they know what they need to do, ok. done, and done right. Always feel confident that they know what they need to do, ok. More

My car was having starting issues and I thought it was the alternator because I had it scanned by Autozone and that is what they told me could be wrong. So when I called to get it in I was told at least a the alternator because I had it scanned by Autozone and that is what they told me could be wrong. So when I called to get it in I was told at least a week wait but when I dropped it off Teena ran the scanner on it and it was only a battery( original battery) needing replaced and could be done that day. An hour later I was headed home and was saved a rental car bill. Thanks! More

1.5 hours for an oil change with 1 car ahead of me. The POOR customer service was the worst. Common sense tells you to serve the customer in front of you instead of having full blown conversations with peo POOR customer service was the worst. Common sense tells you to serve the customer in front of you instead of having full blown conversations with people on the phone and customers who have already been helped. Especially while checking out after the long wait. More

The staff and service was great! There were no issues The staff and service was great! There were no issues and the work got done within the time given. Will be coming here for future services as well. The staff and service was great! There were no issues and the work got done within the time given. Will be coming here for future services as well. More

I enjoy my experience each time I go to Gates Service center. The people that work there are awesome!!! Keep up the good work! Thx center. The people that work there are awesome!!! Keep up the good work! Thx More

Teena and staff were exceptional as usual. In and out in timely manor with very competitive pricing. I will be back for sure. Thank you all. timely manor with very competitive pricing. I will be back for sure. Thank you all. More

Customer service at service desk is excellent. The work I have done is complete in a timely manner.Always get my vehicle back clean and all the warning light reset. have done is complete in a timely manner.Always get my vehicle back clean and all the warning light reset. More

Gates got me in with out an appointment. Did the oil change and checks. Called me with updates. Took me home and picked me up to get my vehicle gray prompt service change and checks. Called me with updates. Took me home and picked me up to get my vehicle gray prompt service More

Great service and helpful. Even though I went a different direction they were helpful and very kind. Teena was so amazing and accommodating to my car and situation, direction they were helpful and very kind. Teena was so amazing and accommodating to my car and situation, More