Gates Chevrolet of South Bend

They did the right thing Without being to verbose.....Gates stuck to their quote, got my daughters car fixed, and helped a school teacher ( on a limited income) out. GOT my da Without being to verbose.....Gates stuck to their quote, got my daughters car fixed, and helped a school teacher ( on a limited income) out. GOT my daughter her car back so she could drive back and forth to work while she is finishing up her senior year down in Muncie...she helps pay the bills and that is why it was so important to get her car fixed within budget (of the quote) and back to her ASAP! Way to go Gates! With people like Teena and your GM you’ll always have loyal customers! Certainly makes us feel good that we purchased our family car from you last year too (no haggling I might add)! Every little bit helps, we are sincerely grateful. More

Very convenient Dropped my car off at 530pm for an oil change. They were going to do it then but I told them I didn't need it done till the next day because that is w Dropped my car off at 530pm for an oil change. They were going to do it then but I told them I didn't need it done till the next day because that is when I got paid. They said no problem we can keep your car and do it in the morning. It was done by 9 am the next day. More

Easy to work with I have been very happy with the customer service and the quality of the work. The cost of repairs was very reasonable. Our Honda CRV has 230,000 mil I have been very happy with the customer service and the quality of the work. The cost of repairs was very reasonable. Our Honda CRV has 230,000 miles and keeps rolling along. More

2006 VW - BROKEN STARTER WIRE THEY WERE ABLE TO FIX IN 2-1/2 HOURS, VERY CURTIOUS, FIXED WHAT NEEDED TO BE FIXED WITHOUT TRYING TO SELL ME SOMETHING I DIDN'T NEED. GOOD JOB. THEY WERE ABLE TO FIX IN 2-1/2 HOURS, VERY CURTIOUS, FIXED WHAT NEEDED TO BE FIXED WITHOUT TRYING TO SELL ME SOMETHING I DIDN'T NEED. GOOD JOB. More

Finished product looks great Final product looks fine, took a little longer than expected, and was disappointed on how little knowledge of the job's status cust srv reps had with Final product looks fine, took a little longer than expected, and was disappointed on how little knowledge of the job's status cust srv reps had without having to go ask someone else. More

Worst experience ever! This is probably going to my last time coming here. Only had the car for 3 months and now I have to pay for the transmission which your dealership did This is probably going to my last time coming here. Only had the car for 3 months and now I have to pay for the transmission which your dealership did not diagnose before selling out the car. You people are so unfair with you policy. The worst experience so far. The car started to jerk and engine light came on. Was told it had something to do internal with the transmission and wires. How is that my problem? Why should I be the one dealing with this. Your salesmen and finance guys don’t even care all they want is the money. You also told me the tires would be replaced but that did not happen because I found out there was a nail in the tires. And now I’m stuck with paying for a car that had no major service and maintenance done before being sold. I understand it is a used car and all but those should be the ones to look at more. Because all you dealerships care about is keeping a good record why don’t you make this your priority to make sure cars like this wouldn’t give people problems. More

Bad service I went in for a oil change now my check engine lights on. I called to tell the manager he told me to bring the car in and if it was something they did I went in for a oil change now my check engine lights on. I called to tell the manager he told me to bring the car in and if it was something they did they would fix it but if not they’ll charger me for a diagnostic fee smh I wasn’t on before More