Gastonia Chrysler Dodge Jeep RAM

Best car shopping experience ever! We went in with two vehicles to trade in for a new one. Danny Craig took great care of us! We had very little to work with and we left very happy. The We went in with two vehicles to trade in for a new one. Danny Craig took great care of us! We had very little to work with and we left very happy. They gave us a great deal on our trade in's and the financing people helped us out so we got the best rate and value possible. There is also a great kids room and free drinks and snacks. I really dread going to a car dealership, but they changed my mind completely. Shop here first! More

So glad we gave Gastonia Chrysler Dodge Jeep Ram another try Years ago we had a sketchy service experience at this dealership, which was under other owners at the time. My husband explained our previous issue to Years ago we had a sketchy service experience at this dealership, which was under other owners at the time. My husband explained our previous issue to Steve Ross in sales, who listened to his concerns and acknowledged why we were hesitant to return. Steve was so honest and forthright as he shared his understanding of the history and explained the new ownership's focus on customer service. He was responsive and exchanged multiple emails, phone calls, and visits with my husband. Steve's sincerity is what sold us on trying them again for service on my 2007 Chrysler Pacifica. Steve connected us with Lee Hyde in the service department, who agreed to work me in on a busy Saturday and to honor a service coupon from a nearby Chrysler dealership. Gary Holder was an efficient service advisor who heard my needs and offered reasonable service options in response. The car was finished in the quoted window of time. My only suggestion for improvement would have been Gary pointing us in the right direction to find my car when we picked it up. Fortunately, Steve was around and kindly walked the lot with us to find it. That same afternoon we were warmly greeted by GM Ron Lovelace, who echoed Steve's appreciation for us trying out their dealership one more time. My husband and I both feel confident that this dealership has undergone a change for the better and now has people on board who are committed to putting the customer first. Steve Ross's integrity is what has sealed the deal for us. More

EL MEJOR DE TODOS Awesome experience... I got to own my dream car today and I couldn't be happier! Steve was so helpful and made sure I got what I wanted! He makes sure Awesome experience... I got to own my dream car today and I couldn't be happier! Steve was so helpful and made sure I got what I wanted! He makes sure you get what you ask for and more... BEST SALES-MAN OF THE YEAR GOES TO...... STEVE ROSS!!!!! More

Don't recommend for simple service needs Stopped in to get a tire rotation and was told that it would be an hour before thay could get my truck into the shop to do the rotation there was like Stopped in to get a tire rotation and was told that it would be an hour before thay could get my truck into the shop to do the rotation there was like four customers in the waiting area four service advisers with no one; told them I would go someware else went down the road and got it done in less then an hour, great place to buy a new car or truck but with the dealership growning looks like if you need simple service needs like oil changes or tire rotations be prepared to wait long times or leave your vehicle and have to find transportation More

awesome I was very happy with all the service I received with my recent visit and I love my new Dodge Journey! Will reccomend to everyone! I was very happy with all the service I received with my recent visit and I love my new Dodge Journey! Will reccomend to everyone! More

I had a good experience. people were nice and helpful. Jeremiah Bradshaw did a great job helping me look at the vehicles. He did not pressure me and he listened to what I had to say and was honest about th Jeremiah Bradshaw did a great job helping me look at the vehicles. He did not pressure me and he listened to what I had to say and was honest about things. More

Quick for buying a car! Thanks Steve Ross for your great customer service and the very quick process so we did not have to be at dealership all day, and following up with u Thanks Steve Ross for your great customer service and the very quick process so we did not have to be at dealership all day, and following up with us on our new Dodge Durango! More

Best Ever! Absolutely the best vehicle purchasing experience I have ever Had! No pressure at all and everything went smooth and quickly! Shopped around a good Absolutely the best vehicle purchasing experience I have ever Had! No pressure at all and everything went smooth and quickly! Shopped around a good bit and visited other dealers and this one, by far, is the BEST! More

Very poor service On Monday morning (8/17/15) I called to schedule a service appointment to have my rim looked at because I scraped it on a curb. The gal in the call c On Monday morning (8/17/15) I called to schedule a service appointment to have my rim looked at because I scraped it on a curb. The gal in the call center (I think her name was Maureen) said she would call one of the service advisors and see when the rim guy would be there next. When she got back on the phone she said I was in luck if I could come in that day because the rim guy was there. I told her I could come on my lunch break around Noon and she said that was fine because he usually doesn't leave until 1:00 or 2:00 in the afternoon. I told her I had an hour round trip drive and I needed her to confirm he would be there when I arrived at Noon because I was taking time out of my work day. She put me on hold again and when she came back she said she had confirmed it with Keith and that I was good to go...she said just check in with Keith when I got there. When I arrived, Keith told me the rim guy had just left and he had no idea where he went or if/when he'd be back. I was very upset and explained to him that I had double confirmed my appointment with the gal over the phone. Keith seemed completely unapologetic and finally admitted to me that all he did to "confirm" my appointment was to yell to some of the guys in the shop to ask the rim guy to stick around because someone was coming in (he didn't speak with the rim guy directly and didn't even know his name or the company he was with!). Keith then handed me a business card of who he assumed was the rim guy and told me to just call him and schedule an appointment directly with him at another time. I had already wasted an hour of my work day and I was furious with Keith's apathy so I asked to speak with the Service Manager. Keith informed me he (Lee) was in an internal meeting and couldn't come out for a while. So in the meantime I called the phone number on the business card Keith gave me and the guy who answered said he was the manager of that rim repair shop but none of his guys were at the Gastonia dealership that day so it must have been another company. He also informed me that chrome rims really can't be repaired, they have to be re-plated and that the cost would be similar to just buying a whole new rim. Neither the gal in the call center nor Keith informed me of this and they knew I had chrome rims. Thus, I completely wasted about 2 hours of my work day when I could have just called the parts department and ordered a new rim. I traded voicemails with Lee, the Service Manager who was too busy to meet with me, but never did get in touch with him. I've been to that service department numerous times now and every single time they've messed something up, causing me additional trips. The entire service team displays an apathy towards customer service I've never seen before. My best friend is the Parts & Service Director for another dealership (Honda) and unless I absolutely have to go to Dodge, I will now go to her dealership for all of my future service needs on my Challenger because they offer such superior service. The Dodge dealership in Gastonia has completely lost my respect and service business. More

Very knowledgeable staff Worked with Gerald Morrison to locate or build a new Ram 2500. He took the time to understand how the truck was to be used and the owner's preference Worked with Gerald Morrison to locate or build a new Ram 2500. He took the time to understand how the truck was to be used and the owner's preferences to identify the best vehicle options. A very good experience. More