Gastonia Chrysler Dodge Jeep RAM

Purchased a damaged vehicle. Took longer than told to make repairs. Three months later and still waiting. Hardest thing is for the sales manager to return your call. Took longer than told to make repairs. Three months later and still waiting. Hardest thing is for the sales manager to return your call. More

Lack of commitment. I bought my 2016 Jeep Grand cherokee To Chrysler dealer service for a transmission replacement through Carmax insurance, and after the replacement th I bought my 2016 Jeep Grand cherokee To Chrysler dealer service for a transmission replacement through Carmax insurance, and after the replacement the new transmission was faulty and Chrysler dealer service replaced it again and we bought it back because the transmission still failing. They gave us a lender for a while but than we were told to return the lender and gave us our Jeep Grand cherokee back without being fixed. Our policy paid around 10,000 dollars for a new transmission and we still have a broken transmission. Our patience and hopes has worn-out and apparently the case is closed on both sides by dealer service department and Carmax insurance. We will have no choice but bring our situation to the court, customers affairs or any legal entity that will held responsible the obvious negligence by the Chryslers's dealer service members. I called Carmax insurance and they told me that Chryslers's member Anabel was supposed to send them last details of pictures to approve replacement of needed parts but now I can't get a hold of Anabel anymore and no one is doing anything about it. The dealer service department already collected 10,000 and today I still doesn't have my 2016 Jeep Grand Cherokee fixed and this is going on from the beginning of April and today October 25 I don't have my transmission fix. 6 MONTH FOR GOD SAKE 6 MONTH. I really showed my respect and my patience until now but THIS IS AN ABSOLUTE ABUSE BY NEGLIGENCE. My desperation leave me no other way but submit my legal claim. This is so absolutely sad and LACK OF PROFESSIONALISM. More

I want to recognize Jimmy the service manager. There was an issue with my Jeep that was a mystery to most which would have warranted a 1 star rating.Now I don’t know if Jimmy solved the mystery b There was an issue with my Jeep that was a mystery to most which would have warranted a 1 star rating.Now I don’t know if Jimmy solved the mystery but he did ensure the issue was fixed. From Day 1 of him finding out about it, he was compassionate, honest and handled the situation not only with care but with a sense of urgency. Thank you much for making both my husband and I feel important and as a valued customer. Also a special Thanks to Josh as well. He was the first one in the line of fire but he was patient and understanding and helpful to point me in the right direction of who could and would resolve this problem. Lastly Debbie thank you! you were very pleasant to work with. Sincere Thanks! Kimberly Woodward More

Josh was very professional. Work is diagnosed and corrected in a timely fashion. I would highly recommend Gastonia Dodge! Work is diagnosed and corrected in a timely fashion. I would highly recommend Gastonia Dodge! More

Excellent customer service! Annabell was a joy to work with and was very helpful. I couldn't be more pleased with the visit. Annabell was a joy to work with and was very helpful. I couldn't be more pleased with the visit. More

Exceptional service from start to finish! The team at Gastonia Chrysler Dodge Jeep Ram made my car shopping experience an absolute pleasure. They were knowledgeable, patient, and genuinely ca The team at Gastonia Chrysler Dodge Jeep Ram made my car shopping experience an absolute pleasure. They were knowledgeable, patient, and genuinely cared about finding the perfect vehicle for me. From the moment I walked in, I felt welcomed and valued as a customer. The entire process was smooth and hassle-free. I highly recommend Gastonia Chrysler Dodge Jeep Ram to anyone in search of their next vehicle. Five stars all the way! More

Excellent customer service! Very helpful and my experience was very delightful!(Becca Fox helped us and she was the best!) Very helpful and my experience was very delightful!(Becca Fox helped us and she was the best!) More

Great customer service and great communication from all team members that help with my Jeep wrangler issues. Thanks guys. team members that help with my Jeep wrangler issues. Thanks guys. More

Friendly staff. They hooked me up with a Challenger Hellcat on the cheap. Ask for Tony They hooked me up with a Challenger Hellcat on the cheap. Ask for Tony More