Gary Yeomans Ford of Ocala - Service Center

horrible service department The service department at this dealership is horrible. I brought a vehicle that was less than a year old and under the new vehicle still covered unde The service department at this dealership is horrible. I brought a vehicle that was less than a year old and under the new vehicle still covered under the initial bumper to bumper warranty in to have warranty work done, and the customer service was horrendous. They tried telling me that plugging a usb cord into the dash was the same as "crashing the car into a wall and expecting them to fix it." they told me they would give me a price on the part in an hour and call me back, but they never called. The sales manager did nothing but argue with me when two of the prongs in the port were straight and two were bent but my usb cable plugs into every other device I have without issue and functions flawlessly. I was so infuriated I almost traded my vehicle in for one of another make, but cooler heads prevailed and I called Key Ford in leesburg. The service department there was wonderful and they agreed to take me in on short notice and warranty out the part. Ladies and gentlemen do not be conned into buying a vehicle at ford of Ocala my family has dealt with Key Ford in the past and they have always been more than helpful. More

I can always count on them I was getting ready for a long road trip and I was expecting a large expense to get my vehicle trip ready. When I arrived they greeted me with a smile I was getting ready for a long road trip and I was expecting a large expense to get my vehicle trip ready. When I arrived they greeted me with a smile. They made me at ease immediately, I was in and out in a short time and my bill was surprisingly low. Thank you all or the great service experience, my trip was flawless..... More

terrible dealership, by far worst ever been to, definetly avoid service dept.if you turn your back they will rob you blind.I will never go back avoid service dept.if you turn your back they will rob you blind.I will never go back More

It was time for routine service. They did not do what I asked them to do. I requested Ford recommended sever duty 15/40 oil and they put in 10/30. They charged me for 5 gal of DEF and did not add any. The asked them to do. I requested Ford recommended sever duty 15/40 oil and they put in 10/30. They charged me for 5 gal of DEF and did not add any. The gauge show less than half full. They did not grease the 4WD front universal joints. This dealer is really bad and I can not trust their service. I have an extended service contract and I notice they charge Ford for things they did not perform. More