Gary Yeomans Ford Palm Bay - Service Center

Every warranty issue I had they rejected. There is a loophole for everything. This dealership has no integrity. The new management should all be fired. loophole for everything. This dealership has no integrity. The new management should all be fired. More

I arranged for a service appointment for 9:00 a.m. on Jan 10, 2012 to have my a/c system checked as it was not blowing cold air. The car was delivered and paperwork filled out by the service advisor prior t 10, 2012 to have my a/c system checked as it was not blowing cold air. The car was delivered and paperwork filled out by the service advisor prior to 9:00. I waited. At 10:00 the car was still parked on the back lot unlooked at. (Why did I bother getting an apppointment?) At about 10:15, I noticed it had been moved to just outside a service bay and the hood was up. About 10:20 or so I was advised that the compressor had a leak and would need to be replaced for about $1300. I said "thank-you but let be think about it". (The vehicle was several thousand miles out of warranty.) The next day I took the car to an independant shop that has a good reputation. It took them about 45 minutes of crawling around under the car and under the hood to find a coolant line with a hole it in. They said there was dye everywhere. The line was located behid the radiator and the hole was under a foil heat shield. They also found both coolant line dust covers missing. Actually, one was sitting on a ledge in front of the window so they reinstalled it for me. I returned to PB Ford to complain about the missing cover and was told they would order them. The next day I returned the car to the independant shop where they made and installed a line to replce the holed one and recharged the system. Total charge - $190. A few days later PB Ford got the missing dust cover and I installed it. Had I entrusted the repair to PB Ford, I'm certain I would have been out $1300 (perhaps a little less since I was a loyal customer). This is but one of several disappointing service visits at this dealership. More