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Gary Yeomans Ford Palm Bay - Service Center
Palm Bay, FL
120 Reviews
120 Reviews of Gary Yeomans Ford Palm Bay - Service Center
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October 04, 2016
From bad to worse I took my truck in for 3 hour pinpoint test more than a week later they still could not figure out what's wrong with my truck plus the customer servic I took my truck in for 3 hour pinpoint test more than a week later they still could not figure out what's wrong with my truck plus the customer service reps and manager never followed up with what they said they would do. Also have a bad throttle body that I bought for the parts department and their technicians say it's bad and they refuse to reimburse my money back. And this is after I spoke to the parts manager and he told me he would refund my money back More
by Ernesto Perez
Employees Worked With
Parts manager, Malcolm Montgomery service advisor, Glenn Harris
May 20, 2016
2014 transmission service I own a fleet of motorhomes and one of them got to the millage to service the transmission. I called the service department and talked to "Sofia". Exp I own a fleet of motorhomes and one of them got to the millage to service the transmission. I called the service department and talked to "Sofia". Explained the whole thing. Ford changed the specs on the transmission so you can no longer flush it, now you have to drop the pan and change the internal filter. I asked if they would service it, she said to come at 1:30, I could wait for it. Took the afternoon off, drove 60 miles, got there, NONE of the TECHS new how to service the transmission, they were dissing me because I was telling them they did not know the new procedure. After a LOT of talking and asking, they finally went to the technical documents and found out I was wrong. They would have destroyed my transmission should I have not insisted on them looking up the procedure. At that point they told me that although the new procedure is shorter in time and they did have all the parts, they could not do it while I was waiting, I had to schedule an appointment (which I DID) Tried to talk to the manager, was not available (conveniently). I called, left a message, did not get a call back. Want a dealer that will work on your car without verifying how the work should be done? This is the place for you. I will follow up with complains to Ford and BBB. I may never be able to have them work on my units, but I will make sure that anybody willing to read or listed gets exposure to my experience. More
by map40home
Employees Worked With
Other
February 21, 2016
Best service ever!! I went to palm bay ford for a service check up and get a leaking gear box fixed on my F 250. I had discussed all of my issues to Glenn Harris. He assu I went to palm bay ford for a service check up and get a leaking gear box fixed on my F 250. I had discussed all of my issues to Glenn Harris. He assured me everything would be taken care of. And I am pleased to say Glenn and his department went over the call of duty to fix all of the problems, they did it in a timely matter and the price was very reasonable. My truck is back together and runs and handles like brand new. I am very pleased. Highly recommend!! I would not go anywhere else but palm bay Ford for all my truck needs. Thanks again Glenn for making for a great experience at Palm bay Ford service department. More
by handyman
Employees Worked With
Glenn Harris
November 06, 2015
parts service I ordered parts for my car. I got them on time and they were correct but the female employee on the front counter was very rude. Made me feel like I I ordered parts for my car. I got them on time and they were correct but the female employee on the front counter was very rude. Made me feel like I was an inconvenience. Talked to me like I was a very stupid person and constantly cut me off with every statement I made. I do not want to lie... the parts were correct, they came in very fast and the technicians and advisors working on my car were very pleasant but the woman on the front counter in parts had convinced me to never come back again. At least not to her department anyways. More
by BdavisBrad
Employees Worked With
Mr. Malcom Montgomry
November 03, 2015
satisfaction I would just like to thank the service team at palm bay ford for meeting my expectations. I had a few problems with the vehicle I purchased at the d I would just like to thank the service team at palm bay ford for meeting my expectations. I had a few problems with the vehicle I purchased at the dealership but only because it was a preowned vehicle. I became a little impatient but palm bay ford service didn't. My vehicle now runs and drives like a new vehicle. More
by ngladfelter
Employees Worked With
Steve Rothe and Glen Harris
August 29, 2015
Great experience thanks to Malcolm! Another great experience with Palm Bay Ford, this time in the service center. Made an appointment online to have "The Works" completed, for 8/29 at 7: Another great experience with Palm Bay Ford, this time in the service center. Made an appointment online to have "The Works" completed, for 8/29 at 7:30 AM. My hope was an early appointment would lend itself to a shorter wait time. I'm glad I made the appointment, and I recommend doing so if you plan on visiting the service center. It makes the experience much easier for you, and for the advisors as well. I arrived at 7:15 (ever the early bird), and was greeted by Malcolm a few minutes after my arrival. Unlike other dealerships I've worked with, I was not made to wait until it was 7:30 on the dot to begin the process. He knew who I was and warmly greeted me, and advised me that while the techs would not arrive until 7:30, I was welcome to wait in the lounge. I do so. The lounge was clean, quiet, and coffee was already made. After about 40 minutes, Malcolm came in to let me know my Fiesta was ready. During the checkout process, he brought up my Owner's Advantage Account and took the time to explain the rebate process to me. Overall, I give this entire experience a 10/10. Malcolm is relatively new to the facility, and younger, but carries himself as one who's worked in the industry for many years. I'll definitely be returning for all service needs. TG More
by tgerundo1
Employees Worked With
Malcolm Murdoch Montgomery
July 21, 2015
Dealer damaged my car This was the worst dealership experience i ever had. they kept my car overnight without letting me know i called got no answer.. so i almost missed wo This was the worst dealership experience i ever had. they kept my car overnight without letting me know i called got no answer.. so i almost missed work the next day .then i get my car not fixed they said my aftermarket intake cause it..i call xx.. they let me leave with a unsafe car thats continuously stalling which all these cars do jus google it mod or not ....they damaged my hood and bumper dents and scratches ...after a couple yes it is no its not .. i asked for the footage they ignored and simply told me their done talking about it and left me standing there for about ten minutes..he comes back not with the tape..instead he come and tells me that people said it did. I said ok i want to see the footage they ignored and They threatened to call the police on me when i simply wanted answers..all they had to do was say see here in the footage ur car came here like this... i told him to go right ahead i would like to make a report too..he never called the police... i had to call the police just to make a report.. this is ridiculous they damaged and sold me a unsafe car now... More
by Focus st
Employees Worked With
Glenn harris and Steve Rothe in service , Jim House
January 22, 2015
Lost a Customer for Life After my poor experience with the Service department at Palm Bay Ford, I felt obligated to talk about it. All but one of our interactions has been han After my poor experience with the Service department at Palm Bay Ford, I felt obligated to talk about it. All but one of our interactions has been handled by Steve Bjortvedt . On 4 separate occasions to get an oil change on our car, we have been told different things. Steve has said “with an appointment” and also “without an appointment”. On the third trip to get an oil change (01/10/15) we arrived, without an appointment – based on Steve telling us one was not needed. We waited and then Steve was approached. We said we would like to get an oil change. Steve asked if we had an appointment. We said "No" and were informed it would be an hour and 45 mins wait. Puzzled, we mentioned to Steve his prior comments to us about not needing an appointment. Steve said it was true, no appointment was “necessary” but without one, we would have to be squeezed in between those who did have appointments. We did point out to Steve that that was not the information he had told us before so we were a bit frustrated. I was expecting an apology in perhaps wrong information being given to us and/or for any miscommunication, but received nothing. We left that Saturday, without an oil change, but we did leave with an appointment for that very next Saturday at 8:30am. Steve mentioned the oil change would take 45 mins but he could get us out in 30 mins. We greatly appreciated what we believed to be an attempt to rectify the fact we have been told different things during each of our visits. That next Saturday, we arrived and was greeted by a young man. We mentioned we had an 8:30am appointment for an oil change. The young man said, "No problem. It will be about an hour and 45 min to a 2 hour wait". We were floored! Steve approached and the young man repeated for Steve what we said to him. Steve said, "Ok?" Steve did not seem to recognize us so my husband explained our meeting with Steve last Saturday and that we made an appointment because without one last weekend, the wait time was going to be an hour and 45 mins. My husband also explained how we believed appointments to work (we "save" a time and those without appointments are fit in between those with appointments). My husband lastly mentioned that Steve said he would have us out in 30 mins. Steve looked my husband straight in the eye and said, "I never said that. Why would I say that? I would never say that!" It that moment, Steve was basically calling my husband a liar. I mentioned that I too was there and heard Steve say the same things my husband just mentioned, Steve once again said, "I never said that". So now it seems both me and my husbands were liars. My husband and I were stunned. At no point did Steve apologize nor did Steve acknowledge that perhaps there was a misunderstanding. He just stood there smug in his attitude. I know Steve must talk to a lot of customers during his day/week/month; however Steve was the ONLY employee we spoke to, so we definitely recall what Steve said to us. If there had been an apology. This one interaction with Steve has left me extremely disappointed in the kind of customer service I might continue to receive from Palm Bay Ford. Is this lack of customer service acceptable by management? Is Palm Bay Ford ok with how Steve represented their business? I am your customer and I expect to be treated with respect. I do not expect to be called a liar. I do not accept that a business is ok with this kind of representation because like it or not, Steve was Palm Bay Ford to us on that day. Steve was Ford on that day. And we were not pleased. We will not return nor will we recommend Palm Bay Ford to anyone else. We will pass along our experience and how poorly we were treated. We will not purchase our 2015 Ford Fiesta Titanium from Palm Bay Ford. What you lost in this poorly handled interaction with Steve was not the price of an oil change or the sale of our next car, you lost our loyalty. You lost a customer for life. More
by DMartin
Employees Worked With
Steve Bjortvedt
October 18, 2014
Problems Addressed and Resolved After recently submitting an unsatisfactory review of our experience with Palm Bay Ford regarding the purchase of our 2005 F250, we are pleased to say After recently submitting an unsatisfactory review of our experience with Palm Bay Ford regarding the purchase of our 2005 F250, we are pleased to say that our issues have been resolved - in a most respectful and timely manner - thanks in great part to Glenn Harris, Service and Parts Director at Palm Bay Ford. His desire to turn around, what for us was becoming an increasingly frustrating experience, has served to restore our confidence in the safety of our 2005 F250. THANK YOU GLENN!!! More
by taylor310mce
Employees Worked With
Glenn Harris
