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Gary Yeomans Ford Palm Bay - Service Center
Palm Bay, FL
120 Reviews
120 Reviews of Gary Yeomans Ford Palm Bay - Service Center
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January 11, 2018
Great experience friendly service I've come to get my oil changed since I purchased my vehicle and I've always had friendly and quick service. Franklin has helped me twice always with I've come to get my oil changed since I purchased my vehicle and I've always had friendly and quick service. Franklin has helped me twice always with a smile he's great. More
by Reibatista
Employees Worked With
Franklin Wallace
January 10, 2018
Great service! I stopped by for a oil change and a tire rotation. This dealership always has amenities available for waiting customers, but most importantly, a helpf I stopped by for a oil change and a tire rotation. This dealership always has amenities available for waiting customers, but most importantly, a helpful and friendly staff. Franklyn was my service advisor, and he was great! After informing me that my Mustang was free of problems, we cracked jokes until the paperwork printed. I love dealing with these folks, I always feel great leaving in my freshly washed ride. Thanks guys! More
by Floridagrownn
Employees Worked With
Franklyn Anthony Wal
December 28, 2017
Very professional and convenient Very convenient drop off for service and quicklane advisor, Franklyn Wallace was very polite and professional. I would have rated a 5 star but wasn't Very convenient drop off for service and quicklane advisor, Franklyn Wallace was very polite and professional. I would have rated a 5 star but wasn't 100% satisfied with my requested exterior wash (spots not washed) and interior was incomplete with only a quick vacuum. More
by Bradley, Sherry
Employees Worked With
Franklyn Wallace
December 26, 2017
Excellent Service as always Sophia as always did an excellent job. I appreciated the speed and accuracy of the work. Sophia has been my point person every time I've gone in for s Sophia as always did an excellent job. I appreciated the speed and accuracy of the work. Sophia has been my point person every time I've gone in for service and she is professional in her manner. More
by Fordman Edgeguy
Employees Worked With
Sophia De la Jara
December 22, 2017
Very good customer interface These people are very helpful. I really don't know what more they could do to improve my experience with them short of doing everything for FREE. I These people are very helpful. I really don't know what more they could do to improve my experience with them short of doing everything for FREE. I seriously think their prices are any higher than any other dealer service around. For the most part, I want Ford parts used on my Ford truck and I am sure that is what I get there. I only regret the I can't buy a new vehicle from them every year or so. That is how much I think of them. More
by Ed and Susan
Employees Worked With
Sophia De la Jara
December 21, 2017
Fast and friendly service; Always! Even without an appointment, Sophia got me in and out in under an hour. The technician also found that a nearby competitor had mounted a tire imprope Even without an appointment, Sophia got me in and out in under an hour. The technician also found that a nearby competitor had mounted a tire improperly. They remounted the tire, giving me added confidence in the quality of their service! More
by Cliff
Employees Worked With
Sophia De la Jara
August 09, 2017
Very poor customer service, unaccecptable! Poor customer service, needs to go back to school to learn that the customer is why she (Sophia) has a job. Warning lite came on, instruction manual s Poor customer service, needs to go back to school to learn that the customer is why she (Sophia) has a job. Warning lite came on, instruction manual says take it to a Ford dealer, which I do. No cars on the lifts, only one car in the shop being worked on (Empty shop not making any money) and Sophia tells me to make an appointment, because the soonest opening is in two weeks! Drove home checked the on-line service appointment and there were opening starting the next day, lots of openings. Sophia needs to ask God for forgiveness for lying to me. I refuse to use this dealer ever again. More
by Not Impressed
Employees Worked With
Sophia De la Jara
May 29, 2017
Won't be back for service I had an issue with my 2004 Mustang where part of the exhaust broke off back in May 2016. I brought it to Palm Bay Ford because that's the most conve I had an issue with my 2004 Mustang where part of the exhaust broke off back in May 2016. I brought it to Palm Bay Ford because that's the most convenient Ford dealership to my house and had used them in the past for routine maintenance. My vehicle didn't need to be towed there as the issue wasn't crippling, so I drove it there after chatting with them over the phone. I ended up working with Steven Rothe, who set me up with the inspection and subsequent consultation. He told me the part needed to be ordered, but that day was the last day he was working before a vacation so someone would order it the next day and there would be a 3-4 day turn around for me to get my car back. After waiting a week and hearing absolutely nothing back from anyone, I called the dealership. I got bounced around between 3-4 different people before finally getting someone who told me that the part mistakenly was not ordered and that they would try to get it as quickly as possible. A few days later, they called me to tell me they had the part and were going to be taking my car to an outside mechanic to install the part, which I thought was weird in itself but whatever. When I went to pick my car up, I ended up with Steven again who assured me that this wasn't a common mistake and presented me with my bill - which was exactly what I was quoted. Normally, I don't argue on things I agreed to, but I had also agreed to having my car fixed a week earlier than it was, so I asked what they would do to offset my inconvenience. They went to the Parts manager who gave it to me "at cost" (what do I know of the actual cost) which was a savings of a whopping $20. I don't trust the people at Palm Bay Ford to take care of my car anymore. Even my regular maintenance is done by other places because, frankly, I don't want to be mistreated again. More
by TheJawa
Employees Worked With
Steven Rothe
March 03, 2017
They'll make it right Dave Pariso was helpful since the very beginning. Along with other times that we have had any issue arise, it has been taken care of. I would like to Dave Pariso was helpful since the very beginning. Along with other times that we have had any issue arise, it has been taken care of. I would like to point out that no where is perfect and no one is perfect. But I can say Dave has helped at almost every single way of the car buying process and has gone above his duty to make sure his people are taken care of. I appreciate every little step that he has taken on direction with the car I have purchased and would recommend when buying a car from Palm Bay Ford to go to Dave Pariso! Wishing the service department could take some customer service lessons from this man. But Glenn at the head of the service department does a real fine well at keeping his people in track over there as well. More
by amanda d walter
January 19, 2017
Passing misdiagnosis charges on to the customer I had my 07 Ford F-150 in Palm Bay Ford for warranty service they inform me that I needed a wiring harness for my window they install the wiring harne I had my 07 Ford F-150 in Palm Bay Ford for warranty service they inform me that I needed a wiring harness for my window they install the wiring harness on the driver side and I pick my truck up my locks only on my driver's side didn't work no more now you telling me that it'll be an extra $300 to fix their electrical problem that didn't exist before I took my truck there took the backseat out and now my rear passenger seat belt doesn't retract anymore experience getting your truck back with a problem you didn't have when you dropped it off that's what I'm dealing with More
by Trkneedshelp
