Crossroads Ford Lincoln - Service Center

Good service. Very knowledgable about my problems. I was a little disappointed that my service wasn't covered by my warranty. Was hoping they could fight for me. But they know best. I had no idea ab I was a little disappointed that my service wasn't covered by my warranty. Was hoping they could fight for me. But they know best. I had no idea about my tires or the sensors More

Stopped by for a non appt . Oil and Lube I stopped by for a non appt oil and lube and the service adviser met me at my vehicle. explained to me all that was included. got me in and out in a s I stopped by for a non appt oil and lube and the service adviser met me at my vehicle. explained to me all that was included. got me in and out in a short period of time and i felt like the job was done! Crossroads ford will continue to receive my business when I am in the Frankfort area! More

Nice People, Great Service This is a great dealership. The service department is wonderful. The workers are all very nice and incredibly fast compared to other places I've been. This is a great dealership. The service department is wonderful. The workers are all very nice and incredibly fast compared to other places I've been. More

Warranty Work I was only there for an oil change. They spotted a grease boot that was cracked and leaking. They said it was covered under the extended warranty. So I was only there for an oil change. They spotted a grease boot that was cracked and leaking. They said it was covered under the extended warranty. So they ordered the part, called me for the appointment, and repaired the problem. All at their own expense. The point is that I was not even aware of the cracked grease boot and may not have known for a long time. They didn't have to tell me about it but they did. It was covered by the warranty and the expense came out of their own pocket. I was happy to see an honest dealership since I'm going to be in this area for a while. I would recomend this dealership to anyone. Thanx ! More

First Time Customer Service was quick and efficient. My wife and I were impressed with cleanliness of dealership and the ease of doing business. This is our first Ford pr Service was quick and efficient. My wife and I were impressed with cleanliness of dealership and the ease of doing business. This is our first Ford product, 2015 Escape Titanium, purchased from Carmax in Lexington. We registered on the Ford Website and we were informed of two open recalls. We stopped by your dealership that day and scheduled an appointment to have both recalls taken care off. We had our tires rotated and the service dept checked our wheel alignment. At the same time, we placed an order for a new set of floor mats. Since our first visit all repairs have been made and floor mats rec'd. Everything was done on schedule as stated. What more could a customer ask for. We shall return. More

Courteous, Professional Care Chris and the service team did a first class job getting me in and out. Chris explained the repair and my options. My 2008 MKX is still running grea Chris and the service team did a first class job getting me in and out. Chris explained the repair and my options. My 2008 MKX is still running great thanks to the Crossroads Service Department. More

First Service Visit Ron picked up our Explorer and took it in for its first service visit. The work was well-done with no extra worry for us. Service all-around was exc Ron picked up our Explorer and took it in for its first service visit. The work was well-done with no extra worry for us. Service all-around was excellent!! More

fast and easy I had a recall on my fusion, I got a Saturday appointment and was in and out with out any trouble. But, all correspondence has my husband Doug's name I had a recall on my fusion, I got a Saturday appointment and was in and out with out any trouble. But, all correspondence has my husband Doug's name on it when it's my car I am Dee More

Great service! Service was excellent. Everyone who walked past as I waited for my vehicle greeted me and asked if I needed anything. A part had to be ordered and ag Service was excellent. Everyone who walked past as I waited for my vehicle greeted me and asked if I needed anything. A part had to be ordered and again everything went as planned. Chris was polite, professional, and helpful. Great service, great employees! More

Crossroads Service department is top notch. My recall repair and service was impeccable, on time and since they are now open Saturdays was convenient for my schedule. My recall repair and service was impeccable, on time and since they are now open Saturdays was convenient for my schedule. More