Crossroads Ford Lincoln - Service Center

Excellent committment to customer satisfaction. Had 5,000 mile check up. A minor issue came up and it was promptly resolved to my satisfaction. will recommend Crossroads Ford to friends. Had 5,000 mile check up. A minor issue came up and it was promptly resolved to my satisfaction. will recommend Crossroads Ford to friends. More

Ford Escape 2016 Chris and team were very dedicated to resolving the issue with my Ford Escape. Agreed to have mechanic drive with me so I could point out the noise. Chris and team were very dedicated to resolving the issue with my Ford Escape. Agreed to have mechanic drive with me so I could point out the noise. More

Water in fuel filter truck display screen said the fuel filter had water in it and to drain. $320 later $180 labor they drained it. Extortion for my money truck display screen said the fuel filter had water in it and to drain. $320 later $180 labor they drained it. Extortion for my money More

5 Star Service Always a 5 star service and sales experience I would never buy anywhere else. The staff is always kind and treat you good. I would recommend anyone wh Always a 5 star service and sales experience I would never buy anywhere else. The staff is always kind and treat you good. I would recommend anyone who is looking for a vehicle to buy here. More

Very satisfied. Very helpful and communicated well with me. They kept me advised when might expect my car to be ready. They also worked me in to their schedule in o Very helpful and communicated well with me. They kept me advised when might expect my car to be ready. They also worked me in to their schedule in order to diagnose the problem so that driving it wouldn't cause further damage. More

Service Able to get in in a timely manner. Waited very short time for service to be performed. All employees very courteous, helpful and friendly. Feel thi Able to get in in a timely manner. Waited very short time for service to be performed. All employees very courteous, helpful and friendly. Feel this dealership and the service department are honest and dependable. Always recommend Crossroads to anyone needing a new vehicle or needing service. More

Recall part fixed Actually my steering gear box went out on my 2015 Ford Explorer while I was driving. I never received a recall, but heard after the fact, that there h Actually my steering gear box went out on my 2015 Ford Explorer while I was driving. I never received a recall, but heard after the fact, that there has been many problems with them on the Explorers. I'm not happy with Ford Motor Co, but I'm very pleased that Crossroads Ford put in an emergency order for the steering gear box. I only had my rental for a few days, so I was ecstatic when they called Monday and said it was fixed. Ford Motor Co. needs to stop using low quality parts or they will be losing a lot of business. More

Great service Great prompt service. Very professional! I was able to get an appointment on short notice and was in and out in a short time. Great job! Great prompt service. Very professional! I was able to get an appointment on short notice and was in and out in a short time. Great job! More

Good Service I was completely satisfied with the service I received at Crossroads on our 2010 Ford Ranger Pick-up Truck. Our service engine light came on over the I was completely satisfied with the service I received at Crossroads on our 2010 Ford Ranger Pick-up Truck. Our service engine light came on over the weekend and we took it in on Monday morning and they immediately checked it and found that both catalytic converters had gone out. The bad news was it was $2,400.00, the good news they were still under warranty. They had some trouble getting the parts in and had our truck for a week. Nathan in Service was very nice and very helpful. More

Our vehicle went into Limp home Mode. Crossroads came through on fixing our 2013 Explorer with Throttle Body Issues. Thankfully we have the best ESP plan that covered the fix with our dedu Crossroads came through on fixing our 2013 Explorer with Throttle Body Issues. Thankfully we have the best ESP plan that covered the fix with our deductible. Hopefully a recall soon. The only thing that disturbed me was the fact that I was told by the Service Advisor that they only provided loaner cars if you purchased the vehicle from them. I found that disturbing since the expensive ESP plan states that it covers rentals. I explained that while I did not purchase that Explorer there that I have purchase 3 vehicles in the past. Thankfully Steve Wooldridge allowed me to get a rental unit. I have nothing but good things to say about the service itself. Steve O'Connell always does an excellent job. My only complaint was the way it seems that people who haven't purchased their vehicle there are treated, More