Crossroads Ford Lincoln - Service Center

Roadside assistance. The driver of my Continental accidentally ran over two railroad ties used in a local parking lot's parking spaces. After jacking the car up and final The driver of my Continental accidentally ran over two railroad ties used in a local parking lot's parking spaces. After jacking the car up and finally getting the ties removed from beneath the car, I called Crossroads and told them I wanted to bring the car in for an inspection since it was making a noise when I put it in reverse. Spoke with Chris and was given the Road side assistance number when I mentioned I needed a tow. Had forgotten that this service is included with new Continentals. The roadside assistance folks were also fantastic. Will reserve their comments for their site, and they will be excellent comments. Chris told me to bring the car in as soon as I can. When I got there with the towed car, Chris already had a service request prepared and a loaner (2017 MKZ) ready with all the paperwork done except for showing my license and insurance card. Since it was late Friday pm, Chris informed me that it may be Monday before they would be able to get to it. Promptly on Monday morning Chris called and told the the status and said I could pick the car up. He also suggested doing one of the complimentary oil changes included for new Lincolns while it was in the shop which would save me another trip in the near future. Chris' assistance during this trying time was extremely welcome, professional and much appreciated. When I picked up the car I had missed Chris and my salesman, Bud Renfro, assisted me with the checkout process. Bud's help was also appreciated. More

In and out within 24 hours of first contact, A++++ I called Crossroads Ford because I felt a smaller dealer would provide better service .... and everything went great. Dropped off the truck at noon on I called Crossroads Ford because I felt a smaller dealer would provide better service .... and everything went great. Dropped off the truck at noon on Monday, was provided a loaner car and was notified on Tuesday the truck was ready for pickup. I was back home within 24 hours. More

Excellent Service Department I have visited Crossroads for service numerous times. They have always been honest, fair and reasonable. Steve O'Connell is the technician I request t I have visited Crossroads for service numerous times. They have always been honest, fair and reasonable. Steve O'Connell is the technician I request to do the work. Very professional. More

First Service Appointment on 2017 Explorer Steve got me in and out in less than 45 minutes, and explained everything very well, which is important to me. He and his team are very professional. Steve got me in and out in less than 45 minutes, and explained everything very well, which is important to me. He and his team are very professional. I highly recommend Crossroads for both sales and service. More

service on my truck Chris got me in and out quicker than I expected. Bud Renfro talked with me to see if everything was ok with my F150. Just a good bunch of people to wo Chris got me in and out quicker than I expected. Bud Renfro talked with me to see if everything was ok with my F150. Just a good bunch of people to work with. More

2015 Ford Focus Chris the Service Manager took good care of my car, It was hesitating on take off. He also loaned me a car during the service. I highly recommend Cro Chris the Service Manager took good care of my car, It was hesitating on take off. He also loaned me a car during the service. I highly recommend Cross Roads Ford for your car service and car buying with Gary as a sales person. Juanita More

Recall fix Took it in and they got it done in like 30-45 minutes. They did a very good job and did it without damaging or messing up anything on my car and that Took it in and they got it done in like 30-45 minutes. They did a very good job and did it without damaging or messing up anything on my car and that is what I really like, seems like they care about other people's cars and don't let them get damaged. More

Complimentary oil change Will Clark put my car deal together, thanks. He saw to it my oil change personally. I realized I was not simply a dollar, Will and me chatted until Will Clark put my car deal together, thanks. He saw to it my oil change personally. I realized I was not simply a dollar, Will and me chatted until the service was complete. More

Recall repair and interior repair Parts were ordered for both repairs needed. Michael called to schedule and it took no time for repairs to be completed! Fast, friendly and efficient. Parts were ordered for both repairs needed. Michael called to schedule and it took no time for repairs to be completed! Fast, friendly and efficient. Michael is awesome! More

Great Service Ordered a new tire for my 2005 Freestar. Tire was put on and balanced within an hour. Staff was polite and very helpful. Would recommend Crossroads Ordered a new tire for my 2005 Freestar. Tire was put on and balanced within an hour. Staff was polite and very helpful. Would recommend Crossroads to others. More