Gary Smith Honda

Dishonest & Deceitful service Was told by a Gary Smith Honda service department male employee that I needed 4 new tires and that the intermediate shaft needed to be replaced as it Was told by a Gary Smith Honda service department male employee that I needed 4 new tires and that the intermediate shaft needed to be replaced as it was leaking (cost over $600). Short story is that I took my Honda to 2 different mechanics 2 months apart to have shaft double checked. Both mechanics (1 was Destin Pepboys) said shaft was not leaking. Gary Smith Honda has totally lost all my business forever. More

Wonderful, Hassle Free Purchase Experience! Robbie Irvin guided me from the initial website inquiry, telephone calls, e-mails, and texts related to arranging a test drive, working my 2006 trade Robbie Irvin guided me from the initial website inquiry, telephone calls, e-mails, and texts related to arranging a test drive, working my 2006 trade in, and the purchase of my 'newer" used 2016 Highlander XLE. Throughout the entire process he listened, evaluated, recommended, and completed all of the necessary actions to present the purchase request through the Sales Manager, Jerry, for approval and the Finance Manager, Ryan for finalization within two days - all while showing me the greatest respect for a 100 % disabled veteran during this hassle free purchase! The Gary Smith Team runs like a fine tuned car with each person performing exactly what they should - when they should! Congrats to all for a job very well done!!! More

I had a wonderful experience with Gary Smith Honda they were competitive with price when shopping around for cars and the sales staff was great in particular Robbie Irvin he worked me through The Whole p were competitive with price when shopping around for cars and the sales staff was great in particular Robbie Irvin he worked me through The Whole process from the very first call to driving away with the car I was out of town and my wife had the car and she had some questions he was there to help More

Had a very wonderful experience with Mr.Robbie Irvin from Gray Smith Honda in Fort Walton Fl. Went looking for a truck. And Mr.Robbie helped me with all my questions and was so understanding and so patien Gray Smith Honda in Fort Walton Fl. Went looking for a truck. And Mr.Robbie helped me with all my questions and was so understanding and so patience with me. He stayed late helping us get the truck. You all go down to see Mr. Robbie Irvin Gray Smith Honda. He will get you in the truck or car that you want. Everyone was so nice and willing to help out. Thank you guys for the experience,and thank you for the truck, we love it. Thanks. Misty & Alvin More

This is my Honda dealership even though I live in Pensacola In 2017, I looked and had discussions with several Honda dealerships regarding buying an HR-V. in the end, I had been test driving 1 at another deale In 2017, I looked and had discussions with several Honda dealerships regarding buying an HR-V. in the end, I had been test driving 1 at another dealership but found the sales manager was not willing to work with me on getting what I asked for specifically. I found the color I wanted at Gary Smith. I called and made an out of the door offer to Ryan at Gary Smith. His manager agreed. So after weeks of looking and being frustrated at other places, I got the HR-V I was wanting within hours of calling Ryan. This year I decided to trade my HRV in at Gary Smith for a CR-V after they had contacted me several times telling me of offers they could give me for my HR-V. I had actually gone in for routine service that day on my HR-V. However, after talking to Robbie and going for a test drive in the CR-V, I decided I would trade for the larger SUV. Everyone at Gary Smith from the time you walk in the door until the time you drive your new Honda out is excellent. If you want a great car, at a good price with an exceptional team Gary Smith should be your dealership too. More

Paul Sutmiak was the best car dealer hands down. Paul was very friendly, answered all my wife's questions and got her in her new Honda cr-v in on time at all. was very friendly, answered all my wife's questions and got her in her new Honda cr-v in on time at all. More

Very professional and informative. Fast and very detailed. Latone made me a customer for life. I will be back for transmission flush and tires. Thank you detailed. Latone made me a customer for life. I will be back for transmission flush and tires. Thank you More

Paul Surmiak was very helpful and great people skills. Hands down nest experience ever buying a new car. Love my new honda Crv..Thanks Paul for everything. Hands down nest experience ever buying a new car. Love my new honda Crv..Thanks Paul for everything. More

expensive unessasary service Took my wife's 2015 Oddessey elite in for a headlight out and to check transmission fluid. My wife was told that the front rotors were rusty and it wo Took my wife's 2015 Oddessey elite in for a headlight out and to check transmission fluid. My wife was told that the front rotors were rusty and it would need a headlight assy? Well rotors get rust and when you hit the brakes no rust. Instead of just changing the headlight bulb which I researched online and were $40.00 they changed the assy at a cost of over $300.00. I will drive to Pensacola before coming back. Oh I called and the service dept was going to call me back and surprise they did not. More

Great Service and Great Sales Personnel We have dealt with Trish Kaltenbach for several years and this is the second car we have purchased from her! Our first car, a Honda Accord Crosstour We have dealt with Trish Kaltenbach for several years and this is the second car we have purchased from her! Our first car, a Honda Accord Crosstour that we bought in 2010, was a positive car buying experience from start to finish! My Honda Accord Crosstour was totaled in an accident on October 21st, 2019. We went to Trish immediately after we were informed it was totaled and purchased a used 2018 RDX Acura, which we love! The people at Gary Smith Honda, are very friendly and knowledgeable and we would refer anyone there! Trish, especially is our go to! Thanks Gary Smith Honda and Trish and Ryan, the finance man! More