Gary Smith Honda

THIS DEALERSHIP/SERVICE DEPARTMENT IS A SCAM! !! I went in for a tire rotation which should have taken no longer than an hour. I waited 3.5 - 4 hours in the waiting area to get my car back. They !! I went in for a tire rotation which should have taken no longer than an hour. I waited 3.5 - 4 hours in the waiting area to get my car back. They said I needed brake pads on the front & rear and that it's in the "red" and I only had 3mm left of wear on them now. I declined service as it would have cost me at least $800 to have them fix it. I was going to price out my options first. I had also waited long enough and my day was already wasted. I had other errands that needed to be done. I found a mechanic who could do the brake pad replacement cheaper and took it in the following week to have done. He looked over the car and said the brake pads looked brand new and there wasn't much wear to them. He held up the new brake pad next to the old to show us the comparison and he was right, barely an wear at all. This mechanic also used to work at Gary Smith Honda and confirmed that they will try and sell you anything your car doesn't need just to gain a profit. If you go in for one issue they will try and upsell something else to get more money out of you. They will always try and sell you a fluids flush/refill on all fluids, spark plug replacements, brake pad replacements, & air filters before your car even enters the service bay and put on the lift. Gary Smith Honda doesn't care about anything other than making a profit and getting a large bonus check at the end of the year. Their Customer Service is greatly lacking. I am concerned that they aren't even looking over the car for legit needs. If they give you a list of services your car "needs" get a second opinion always! You are probably getting scammed as well! More

This dealership is a SCAM! When putting my car in the get the tires rotated I was waiting for 3.5 hours. When they did the inspection they said my battery was bad and the brake When putting my car in the get the tires rotated I was waiting for 3.5 hours. When they did the inspection they said my battery was bad and the brakes were dangerously low on the pads. I took it to another mechanic and they had said the battery and brakes were completely fine with no issues. All this dealership is looking for is to make money off of scamming people by telling them there are issues when there is no issue. More

Had an agreement to purchase 2022 Honda Ridgeline. Sales manager agreed to purchase price and salesman advised he placed a sold tag on vehicle until I return from out of town. Later was told they sold Sales manager agreed to purchase price and salesman advised he placed a sold tag on vehicle until I return from out of town. Later was told they sold vehicle to get full price. This dealership and the new car sales manager and team undercut customers to make a greater profit. Very disappointing dealing with Honda sales that have no scruples . Do not deal with these people because their business practices are unethical and dishonest. Reported to BBB . All military members and veterans should stay clear of this dealership. More

Scammers, they lie about everything, I would not buy a car/suv from this place car/suv from this place More

we were very sarisfied with the service of the finance manager mavrice and salesman rebecca and javier we will do more business with gary smith honda manager mavrice and salesman rebecca and javier we will do more business with gary smith honda More

Good evening, I'm writing this because i wanted to shed some light on my expierence with this dealership. Me n My friend went there trying to buy a 2023 Civic. It was a normal back n forth situation as he some light on my expierence with this dealership. Me n My friend went there trying to buy a 2023 Civic. It was a normal back n forth situation as he didn't want to pay markup. Eventually gotten it down to sticker plus, 7K on top. We both didn't feel like it was a win for what the car is worth. Later in the next month, car is still there. And he calls, to see if they would go lower in price. The sales man, hangs up. Butt dials us back, while they are "discussing numbers". They continue to trash talk us, because we'd mention that car wasn't gonna sale with a huge markup and gonna be sitting. Well, we were right and willing to make another attempt. But with the butt dialing and trashing a customer on the phone.Let's just say, no cars were bought that day. Thank Sales rep and Sales "MANAGER:. More

Appt for oil change and tire rotation at 9:30 am. Still here at 11:20 am and not done! Told them to skip tire rotation. Will not be back! Still here at 11:20 am and not done! Told them to skip tire rotation. Will not be back! More

I never try leaving bad reviews but my goodness what a horrible experience I had. I waited 4 hours the first time I was there. They charged me for the oil change and thank goodness my car tells me if it i horrible experience I had. I waited 4 hours the first time I was there. They charged me for the oil change and thank goodness my car tells me if it is changed because it wasn't. I then went back to tell them and they told me it might not have been reset. I called all week to try and get a refund and no one helped me. I left multiple messages and nothing. This forced me to have to drive another 30 minutes to deal with it. I get there and they look at the oil and sure enough it wasn't changed. Then they offered me a free oil change for the inconvenience. That didn't happen. The "new" manager tells me that they can't verify that was offered. They seriously have been the worst experience I have ever had. I will definitely never do business with them again. Save yourself some trouble and go to Pensacola. More