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Gary Rome Kia - Service Center

Enfield, CT

4.3
709 Reviews
Call Service Center (860) 253-4753

709 Reviews of Gary Rome Kia - Service Center

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June 15, 2024

Service department is top notch! Anytime I've had service there the manager and all of the staff been extremely helpful More

by BVALBONA17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JJ great guy!
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Jun 16, 2024 -

Gary Rome Kia responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

June 14, 2024

Very friendly people, the waiting room was clean. They have coffee or tea for you and a TV you r watching. More

by DONNAROY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Boglisch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karissa Leduc
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 16, 2024 -

Gary Rome Kia responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gary Rome Kia!

June 14, 2024

Sales rep contacted me to let me know that there was a deal on a lease that could lower my lease More

by RCHALERO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 16, 2024 -

Gary Rome Kia responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

June 13, 2024

Great and easy experience start to finish. I was able to get into the exact car I wanted. More

by MEGBURKE790
Recommend Dealer
Yes
Employees Worked With
Justin Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Liptak
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 13, 2024 -

Gary Rome Kia responded

Thank you, Meg! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gary Rome Kia.

June 13, 2024

Staff was very accommodating and pleasant. The shuttle dropped me off and picked me up when my car was done, that was an awesome option. More

by bevbocash
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael the shuttle driver
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Jun 16, 2024 -

Gary Rome Kia responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gary Rome Kia.

June 13, 2024

Very friendly staff. Always checking in and updating us with when service will be done. More

by TRUGGERI13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Telesha Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 16, 2024 -

Gary Rome Kia responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

June 12, 2024

amazing staff! ! caring and quick mechanic's and receptionists!! will be going there ALL THE TIME!!! More

by MARREROTATTY3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
i brought my kia in for maintenance
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Jun 13, 2024 -

Gary Rome Kia responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

June 10, 2024

Could use a little more communication from service team. No one went over general condition of car after inspection. More

by mcurto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Worked with service department
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Jun 10, 2024 -

Gary Rome Kia responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

June 09, 2024

Great work! Helpful people! Would have been a 5 star rating but for the second time I didn’t receive the complimentary car wash/vacuum! More

by SKIFF17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Liptak
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 10, 2024 -

Gary Rome Kia responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Justin, Steve, and our team met your expectations. Thank you again for choosing Gary Rome Kia, we look forward to having you as one of our valued customers for many more years!

June 06, 2024

Very efficient they completed the service in the time the quoted. They offered me a car wash. They followed up with a call to make sure I was satisfied More

by SGOLDBERG1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Nathan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 06, 2024 -

Gary Rome Kia responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that David and our team met your expectations. Thank you for choosing Gary Rome Kia, we look forward to having you as a valued customer for many years to come!

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