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Gary Rome Kia - Service Center

Enfield, CT

4.3
693 Reviews
Call Service Center (860) 253-4753

693 Reviews of Gary Rome Kia - Service Center

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June 12, 2024

amazing staff! ! caring and quick mechanic's and receptionists!! will be going there ALL THE TIME!!! More

by MARREROTATTY3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
i brought my kia in for maintenance
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Jun 13, 2024 -

Gary Rome Kia responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

June 10, 2024

Could use a little more communication from service team. No one went over general condition of car after inspection. More

by mcurto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Worked with service department
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Jun 10, 2024 -

Gary Rome Kia responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

June 09, 2024

Great work! Helpful people! Would have been a 5 star rating but for the second time I didn’t receive the complimentary car wash/vacuum! More

by SKIFF17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Liptak
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 10, 2024 -

Gary Rome Kia responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Justin, Steve, and our team met your expectations. Thank you again for choosing Gary Rome Kia, we look forward to having you as one of our valued customers for many more years!

June 06, 2024

Very efficient they completed the service in the time the quoted. They offered me a car wash. They followed up with a call to make sure I was satisfied More

by SGOLDBERG1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Nathan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 06, 2024 -

Gary Rome Kia responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that David and our team met your expectations. Thank you for choosing Gary Rome Kia, we look forward to having you as a valued customer for many years to come!

June 05, 2024

Not thorough in the application of their service. Do not listen to their customers. Forces unnecessary appointments for needless service calls. More

by shadodragon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service manager
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June 05, 2024

Excellent customer service. Very informative as well. Waiting room is clean and cool with attractive tea /coffee station. Thank you More

by ptendeng12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Jun 06, 2024 -

Gary Rome Kia responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gary Rome Kia.

June 04, 2024

Employees are always friendly. Waiting area is very clean. Complementary water is very much appreciated. More

by RCTSTEVEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector Ortiz
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Jun 04, 2024 -

Gary Rome Kia responded

It's great to hear that Hector was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gary Rome Kia!

June 04, 2024

Staff was courteous. Service was efficient and thorough. Waiting room was comfortable and had Wi-Fi, all in all a good experience. More

by SUSANMAZZA9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Telesha Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2024 -

Gary Rome Kia responded

Susan, Thank you so much for your kind words, and for taking the time to leave us this wonderful service feedback!

June 02, 2024

Excellent customer service. . Worked with John Bruso..He went above and beyond and made my purchase experience stress free More

by C.MOLINA
Recommend Dealer
Yes
Employees Worked With
Shaun Stevens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Bruso
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Jun 03, 2024 -

Gary Rome Kia responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

June 02, 2024

Great dealership. All personnel are helpful, professional, and friendly. I highly recommend this place. You will like them. More

by GAIL.R.STREHLAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Telesha Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 03, 2024 -

Gary Rome Kia responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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