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Gary Rome Kia - Service Center

Enfield, CT

4.3
709 Reviews

709 Reviews of Gary Rome Kia - Service Center

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August 17, 2024

Thank you so much for working out the bugs and doing all the recalls that need to be done More

by GLOVCASSIDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service people
Aug 18, 2024 -

Gary Rome Kia responded

Thank you, Cassidy, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gary Rome Kia.

August 17, 2024

Very expensive and extremely long wait times. Staff was friendly enough, but the whole process seemed a little disorganized. More

by MSGAMBATI91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None of the above
Aug 21, 2024 -

Gary Rome Kia responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

August 16, 2024

Very kind and helpful. Told me exactly what they would do and kept me informed. More

by GMEDIA2965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Aug 18, 2024 -

Gary Rome Kia responded

Thanks for sharing your thoughts about your experience with Gary Rome Kia. We appreciate your business and hope to see you again soon!

August 13, 2024

Great service, friendly and knowledgeable staff. ..always a pleasurable experience. I would highly recommend to friends and family. More

by ANDREW.GAZSI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dangelo Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Liptak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2024 -

Gary Rome Kia responded

Andrew, We are very happy to hear Dang provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 09, 2024

Shopping for a car here was easy and hassle free. What a pleasurable car but by experience More

by REGINACHENOT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Bruso
Aug 09, 2024 -

Gary Rome Kia responded

Thanks, Regina, for sharing your thoughts about your experience with Gary Rome Kia. We appreciate your business and hope to see you again soon!

August 03, 2024

Service Manager was A+ and was truly marvelous. Service above and beyond the norm! My best servic experience anywhere in the last year. More

by RICKMCCABE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Aug 05, 2024 -

Gary Rome Kia responded

Thank you, Rick! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gary Rome Kia. We look forward to having you as one of our valued customers for many more years to come!

July 30, 2024

The is always pleasant and always courteous. The waiting area is always clean and inviting to sit in. More

by JMILLS136
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dangelo Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2024 -

Gary Rome Kia responded

Thanks for sharing about your experience with Gary Rome Kia. We appreciate your business and hope to see you again soon!

June 25, 2024

Merissa McClain was a huge help and made the process easy and trouble free. She researched my warranty, special ordered the part, and scheduled the repair in the quickest time possible. She even had a recall More

by D-LAVELLI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Nathan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Telesha Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dangelo Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Boglisch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Liptak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shaun Stevens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Merissa McClain
Jun 25, 2024 -

Gary Rome Kia responded

Thank you! Merissa and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gary Rome Kia.

June 24, 2024

They were very helpful and whenever I had a question for them they answered it. I would definitely go back there again More

by GREGORYBUSHEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Bruso
Jun 24, 2024 -

Gary Rome Kia responded

Gregory, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gary Rome Kia, we look forward to having you as a valued customer for many years to come!

June 17, 2024

I was very satisfied with the treatment I received from the service department when I came in for maintenance on my car, Especially Hector, he kept me well informed and very polite. I’ve always chosen Gary More

by COSTANELIDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector
Jun 17, 2024 -

Gary Rome Kia responded

Thanks for sharing about your experience with Gary Rome Kia. We appreciate your business and hope to see you again soon!

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