Gary Rome Kia - Service Center

oil change I was in and out of the service shop quickly. My car was washed inside and out, i was not expecting that. The man helping me was friendly. He was help I was in and out of the service shop quickly. My car was washed inside and out, i was not expecting that. The man helping me was friendly. He was helpful and cooperative. More

Went out his way My husband and myself went to get our vehicles service. We were just waiting an looking around an John came up to us an started showing us the vehicle My husband and myself went to get our vehicles service. We were just waiting an looking around an John came up to us an started showing us the vehicles that were on the property an how well Kia is doing against other models. By him going out of his way an showing us the different models an the bells an whistles they have we are now more likely to purchase one. I always love the Sorento so if everyone was like John you would have an amazing crew.. More

Service appointment was easy, and work on my Kia completed Good experience with calling for appointment. The person setting up appointment was very kind and helpful. The service advisor Jeffrey had work on my Good experience with calling for appointment. The person setting up appointment was very kind and helpful. The service advisor Jeffrey had work on my Kia recalls completed quickly and had cleaned and washed More

Outstanding service Extremely easy appointment scheduling. Megan guided me throughout the entire service process. She was there for me from start to finish. I am very sat Extremely easy appointment scheduling. Megan guided me throughout the entire service process. She was there for me from start to finish. I am very satisfied with the service work that was done and highly recommend them. More

Awesome place The appointment of dropping off and picking up my car was very accommodating. Everybody was super friendly. They called when the car was done unlike The appointment of dropping off and picking up my car was very accommodating. Everybody was super friendly. They called when the car was done unlike some places I have been to in the past. They fixed everything that needed to be fixed and I was not over charged. I would definitely recommend this place! More

Oil change and front brakes What can I say? Excellent service yet another time. Went in for an oil change and I also ended up needing front brakes and rotors. They put 2 techs What can I say? Excellent service yet another time. Went in for an oil change and I also ended up needing front brakes and rotors. They put 2 techs to work on the car so my wait time was minimized. I have been very pleased with each time I have come in for maintenance. More

Very Well Satisfied- Both Jeff and Julio are indeed "men of their word". They had my 2015 Kia Optima ready for a repair paint job to the left rear bumper this past Monday, Both Jeff and Julio are indeed "men of their word". They had my 2015 Kia Optima ready for a repair paint job to the left rear bumper this past Monday, 9/28, as scheduled. I was completely satisfied with the paint job. Kudos to whoever did the paint repair. Frank P. Jackson More

service experience Jeff, the service advisor, is a man of his word, a quaity missing today, made and makes the service experience less traumatic. I believe he is an asse Jeff, the service advisor, is a man of his word, a quaity missing today, made and makes the service experience less traumatic. I believe he is an asset to the organization More

Great no problems Verry helpful and worked for me. Got my new tires. Happy to recommend your service department and your dealership. When I buy a new car it will be a K Verry helpful and worked for me. Got my new tires. Happy to recommend your service department and your dealership. When I buy a new car it will be a Kia. More

Terrible service Went in for routine service. Brought my own oil: I'd intended to DIY, but things got in the way and I couldn't manage it this time. They said it'd be Went in for routine service. Brought my own oil: I'd intended to DIY, but things got in the way and I couldn't manage it this time. They said it'd be no problem. Pointed it out in the back seat when I got there; no problem. Left with an unopened case of Mobil 1 still in the back seat, nothing said about it. And all my radio stations cleared from the radio after a firmware update. (At the time, Kia put their service manuals online free of charge, so I know the procedure for the update includes "save the customer's radio stations using the tech tool so you can restore them later.") Ask the parts counter for parts they don't have in stock, and you'll never hear from them again. What you WILL get as a Gary Rome customer is lots of robocalls recorded by Gary Rome himself, wishing you a happy INSERT_EXCUSE_HERE—including one call on Christmas day—that you can't easily opt out of. More