Gary Rome Kia - Service Center

Oil Change I just finished working a 12 hour shift when I arrived at the service center. My oil change was completed within an hour of my arrival. Which was gr I just finished working a 12 hour shift when I arrived at the service center. My oil change was completed within an hour of my arrival. Which was great! That's the kind of service I like! More

No loaner vehicle offered. I'm hesitant to give Gary Rome Kia of Enfield a negative review because up until yesterday, my experience has been nothing but positive. As you can t I'm hesitant to give Gary Rome Kia of Enfield a negative review because up until yesterday, my experience has been nothing but positive. As you can tell from other reviews on this page, an overwhelming majority of their customer are satisfied with their sales and service. I was too. I purchased my new Optima EX in July of 2014 and had a pleasant sales experience. It was conveyed to me verbally that "loaner" cars would be available through their dealership if needed and that was reinforced directly from the service page of their website: "- FREE Loaner cars by appointment. Even if you purchased your vehicle elsewhere, we extend our loaner program to you." I was so confident in this promise that I actually cancelled the rental car provision of my auto insurance (shame on me). On February 15, 2016, I was involved in an accident; hit by a speeding motorist during a wintry mix of snow and ice, and spun 360 degrees across three lanes of traffic and into a median. My insurance agent suggested having the vehicle towed to one of their preferred dealerships but I insisted on having it towed to Gary Rome Kia of Enfield based upon their previous exemplary service. Imagine my dismay when I was told a "loaner" car would not be available to me while these costly repairs were being done. In their defense, I get it: it would be several days before the claims adjuster could view the car and another several days (if not longer) while the repairs are being done. It's not economically feasible for a dealership to part ways with a "loaner" car for such an extended duration, HOWEVER, it's that type of value-added, quality customer service that would have retained me as a lifelong customer. Instead, they lost me. I chose to have my vehicle towed to another dealer for repairs and I'll have all future repairs & maintenance performed by another dealer. And now I'll have to haggle with someone else's insurance to hopefully get reimbursed the $500+ that I had to pay for a rental car. Again, I was hesitant to write this review for fear that I was being unreasonable. But after spending over 27K here less than 2 years ago (+ hundreds on regular maintenance) and being told verbally as well as in print on their website that "loaner" cars were available, I feel my negative review is warranted. Shannon Hotchkiss, Windsor, CT More

oil change I was in and out of the service shop quickly. My car was washed inside and out, i was not expecting that. The man helping me was friendly. He was help I was in and out of the service shop quickly. My car was washed inside and out, i was not expecting that. The man helping me was friendly. He was helpful and cooperative. More

Went out his way My husband and myself went to get our vehicles service. We were just waiting an looking around an John came up to us an started showing us the vehicle My husband and myself went to get our vehicles service. We were just waiting an looking around an John came up to us an started showing us the vehicles that were on the property an how well Kia is doing against other models. By him going out of his way an showing us the different models an the bells an whistles they have we are now more likely to purchase one. I always love the Sorento so if everyone was like John you would have an amazing crew.. More

Service appointment was easy, and work on my Kia completed Good experience with calling for appointment. The person setting up appointment was very kind and helpful. The service advisor Jeffrey had work on my Good experience with calling for appointment. The person setting up appointment was very kind and helpful. The service advisor Jeffrey had work on my Kia recalls completed quickly and had cleaned and washed More

Outstanding service Extremely easy appointment scheduling. Megan guided me throughout the entire service process. She was there for me from start to finish. I am very sat Extremely easy appointment scheduling. Megan guided me throughout the entire service process. She was there for me from start to finish. I am very satisfied with the service work that was done and highly recommend them. More

Awesome place The appointment of dropping off and picking up my car was very accommodating. Everybody was super friendly. They called when the car was done unlike The appointment of dropping off and picking up my car was very accommodating. Everybody was super friendly. They called when the car was done unlike some places I have been to in the past. They fixed everything that needed to be fixed and I was not over charged. I would definitely recommend this place! More

Oil change and front brakes What can I say? Excellent service yet another time. Went in for an oil change and I also ended up needing front brakes and rotors. They put 2 techs What can I say? Excellent service yet another time. Went in for an oil change and I also ended up needing front brakes and rotors. They put 2 techs to work on the car so my wait time was minimized. I have been very pleased with each time I have come in for maintenance. More

Very Well Satisfied- Both Jeff and Julio are indeed "men of their word". They had my 2015 Kia Optima ready for a repair paint job to the left rear bumper this past Monday, Both Jeff and Julio are indeed "men of their word". They had my 2015 Kia Optima ready for a repair paint job to the left rear bumper this past Monday, 9/28, as scheduled. I was completely satisfied with the paint job. Kudos to whoever did the paint repair. Frank P. Jackson More

service experience Jeff, the service advisor, is a man of his word, a quaity missing today, made and makes the service experience less traumatic. I believe he is an asse Jeff, the service advisor, is a man of his word, a quaity missing today, made and makes the service experience less traumatic. I believe he is an asset to the organization More