Gary Rome Kia - Service Center

Kia is the most unprofessional car company out there. My car has been in the shop 17 times in the last 12 months and they've never fixed the problem. I tried going to another Kia dealership and they said I car has been in the shop 17 times in the last 12 months and they've never fixed the problem. I tried going to another Kia dealership and they said I have to go back to the original one due to "pre-existing conditions". Gary Rome Kia in Enfield is so unprofessional because they are ignoring my phone calls and calls from other Kia dealershi...ps. The service manager Brian denies and lies about his conversations with my vehicle with other dealerships and the Regional Manager Ken Domingas isn't cooperative either. I'm at the point now where I think I have no other choice but to go to the news station and give them my story. Good thing I documented everything since the beginning! More

I bought my used car in May 2010. Within the first week, I was having problems with a severe water leak inside the car, as well as other problems. I have brought my car down 4x for the same problem, amongst I was having problems with a severe water leak inside the car, as well as other problems. I have brought my car down 4x for the same problem, amongst others (faulty windshield, heat resistor, brake light getting stuck and draining my battery, door latch broken). The patched the heat resistor when it was within my 30 day warranty, but did not last long and now they expect me to pay $150 to have it fixed, when it should have been fixed properly and replaced the first time. They also patched this water problem (at first saying they found nothing wrong, despite my puddle in the front floor)...finally, after a year, they took it completely apart, per my insistance, and found that the hose was draining outside of the car, but rather inside! Furthermore, when I brought the car this last time (last week), my ignition was working fine. When I got the car back 5 days later, the key won't come out and I have to manually put my finger under the steering column and press a latch to release my key. They told me I'm responsible for this (even though I have the extended warranty) and it's $375. The key was FINE when I brought it there 5 days prior. They acknowledged that, and said "we don't know what happened". I am very unhappy with the quality of service from Gary Rome KIA. The sales dept is very nice, but the service dept and mechanics are poor and don't have good mechanical skills. Dave is very friendly and has understood my frustration; however, that doesn't negate the fact that I've had VERY poor service on my car. More

Gary Rome Kia in Enfield seems like a great dealership. The people are very courteous and knowledgeable. The repair done on my vehicle was done quickly. The people are very courteous and knowledgeable. The repair done on my vehicle was done quickly. More