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Gary Rome Kia - Service Center

Enfield, CT

4.3
709 Reviews
Call Service Center (860) 253-4753

709 Reviews of Gary Rome Kia - Service Center

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December 23, 2021

They had the wrong part ,had to reschedule, part didn't fit the car, and they couldn't get the right one More

by MPHOWE
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Nathan
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Jan 09, 2022 -

Gary Rome Kia responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

December 23, 2021

Never got my 15 point inspection which I usually get every time I go in for service More

by DESULLIVAN61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
No
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December 22, 2021

Went in for an oil change. They found a problem and it was taken care of quite efficiently. Merry Christmas More

by DANCINGTOES7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Nathan
Report | Print
Dec 22, 2021 -

Gary Rome Kia responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 22, 2021

Very professional and the service department very friendly.The service was finished in a timely manner. More

by BOWLKAKA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Nathan
Report | Print
Dec 22, 2021 -

Gary Rome Kia responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gary Rome Kia.

December 21, 2021

Ivy is responsive and professional. I appreciate her hard work and follow up. I will be going back to Gary Rome Kia in the future. More

by JEFFREY.M.YANCHEK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ivy Velez
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Dec 21, 2021 -

Gary Rome Kia responded

Thank you, Jeffrey, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 21, 2021

All went well with my 2nd service appt. Staff attentive and supportive. Always good to speak with your people. More

by LOONMAGIC2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trisden Toccaline, David Nathan
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Dec 21, 2021 -

Gary Rome Kia responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that David and Trisden met your expectations. Thank you again for choosing Gary Rome Kia, we look forward to having you as one of our valued customers for many more years to come!

Dec 21, 2021 -

LOONMAGIC2 responded

This must be a hoax. how can you not have my email when you send me this question???

December 21, 2021

Friendly people, comfortable lounge with free WiFi and free coffee/tea, they finish the job early and don’t skimp on anything. I’ll be going here as long as I have my car! More

by SARAH.A.GAGNE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Nathan
Report | Print
Dec 22, 2021 -

Gary Rome Kia responded

Thank you, Sarah! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gary Rome Kia.

December 21, 2021

Gary Rome's service is always prompt and professional. They always give me a place to do office work and get me as quickly as possible. More

by SCOTT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
sorry can't remember
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Dec 22, 2021 -

Gary Rome Kia responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Gary Rome Kia. Please don't hesitate to reach out if you need anything else.

December 21, 2021

Great service. Great customer service! I was recommended there since o just bought a kia and i really like my visit. More

by Arlin Perez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Nathan
Report | Print
Dec 22, 2021 -

Gary Rome Kia responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

March 13, 2021

I love bringing my car to kia in enfield! They are organized, pleasant, and I love the complimentary wash/vacuuming. This is my second round of service with them, the first time they helped with a new More

by Jackieweigert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trisden
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