Gary Rome Kia - Service Center

Staff was polite, building was clean, service was timely. Dropped my car early and it was ready early! Dropped my car early and it was ready early! More

Always clean, friendly staff, it always takes a little longer than they say, but they are a busy service center, so understandable. longer than they say, but they are a busy service center, so understandable. More

Had my car serviced on 2/28/22 and Trisden, asst. service mgr, is my go to person. He is professional, honest and listened to my concerns about my 2016 Kia Forte5. It has been sluggish the past few service mgr, is my go to person. He is professional, honest and listened to my concerns about my 2016 Kia Forte5. It has been sluggish the past few weeks and diagnostically they could not find any thing wrong. However, the tech checked the spark plugs and found they needed to be replaced along with the PVC. Also changed the air filter and did the oil change. Trisden was very honest which I very much appreciate and just did not say we can't find anything wrong with the car. Every issue was addressed and the car runs great now!! Also, Trisden had the car returned to me at my home, which is wonderful. Great service and nice staff!! Sandy Hunsinger More

My service experience was great. Hector was very knowable about my car. Thank you so much Hector was very knowable about my car. Thank you so much More

I find the staff at Gary Rome Kia to be extremely nice. Service managers, technicians, everyone. I am a little disappointed that Kia corporate doesn't have a fix for my 2022 vehicle. That the push button Service managers, technicians, everyone. I am a little disappointed that Kia corporate doesn't have a fix for my 2022 vehicle. That the push button start often takes several tries...or that the fuel saving auto stop is not working. I have been told to bring the vehicle back when it's warmer and they will try again. That will be a third day without a vehicle. Not Gary Rome issue...it is a Kia issue More

First time using their service department and I will now keep them in mind for future service work. Overall a good experience. I will stop in and check out Kia when I am buying my next car. keep them in mind for future service work. Overall a good experience. I will stop in and check out Kia when I am buying my next car. More

They did a nice thorough job when I was there. We were moving recently which resulted in our car spending about 4 months outside in a rural area, and their courtesy inspection resulted in the te We were moving recently which resulted in our car spending about 4 months outside in a rural area, and their courtesy inspection resulted in the technician finding a mouse nest in our cabin air filter! More

Always go here for emissions testing. Great service. Very friendly and timely. They don't pressure you to buy a new car either. Great service. Very friendly and timely. They don't pressure you to buy a new car either. More

Great service! Very responsive and up front. Wouldn’t go anywhere else. You should check them out. Very responsive and up front. Wouldn’t go anywhere else. You should check them out. More

The Service Team is outstanding! They are highly responsive, thorough and clearly communicate every step. Hector is especially amazing - professional, thoughtful and has a genuine, k They are highly responsive, thorough and clearly communicate every step. Hector is especially amazing - professional, thoughtful and has a genuine, kind approach. Gary Rome Kia service is highly recommended. Wouldn’t go anywhere else. More