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Gary Rome Kia - Service Center

Enfield, CT

4.3
711 Reviews

711 Reviews of Gary Rome Kia - Service Center

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March 15, 2022

Good service lacked a little bit on the communication side but all in all a satisfied customer. More

by JAM9121
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
Mar 16, 2022 -

Gary Rome Kia responded

We appreciate your business and our entire dealership team looks forward to serving you for all of your automotive needs.

March 15, 2022

It took a few visits to get the work done that we needed done but in the end they worked very hard to understand the problem we were having and get it taken care of. We will definitely continue getting our More

by CONNOR.GAGLIARDI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Santinello
Mar 16, 2022 -

Gary Rome Kia responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Connor, and it's great to hear about your excellent experience here at Gary Rome Kia.

March 15, 2022

From owners to sales and service, theses are down to earth people who really care about everyone who comes to the dealership. They are professional and detail oriented…! Thanks More

by D.ROOT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Nathan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2022 -

Gary Rome Kia responded

Thanks for sharing your thoughts about your experience with Gary Rome Kia. We appreciate your business and hope to see you again soon!

March 15, 2022

Excellent service, quick and clean! Will definitely be coming back again. Highly recommend them to all! More

by AMELIARPECK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Boglisch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2022 -

Gary Rome Kia responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

March 14, 2022

Very happy with the place and the employees. I definitely recommend the dealer I was More

by deniserolon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack
Mar 14, 2022 -

Gary Rome Kia responded

Thank you for your very kind review, Denise. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gary Rome Kia.

March 14, 2022

When presented my issue, my word was not taken for granted, and attempted to charge for the tests needed. More

by KEVIN@COMCAST.NET
Recommend Dealer
No
Employees Worked With
David Nathan
Mar 31, 2022 -

Gary Rome Kia responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

March 14, 2022

Very friendly customer service. Car was ready in time promised. Very clean waiting room. And wi-fi so I could work while I waited More

by JOJo032162
Recommend Dealer
Yes
Employees Worked With
John brunch
Mar 15, 2022 -

Gary Rome Kia responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

March 14, 2022

People were knowledgeable, profesional, courteous, friendly and accommodating. They called with me with an answer in excellent time. More

by Ricardo Malave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service dept.
Mar 15, 2022 -

Gary Rome Kia responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

March 14, 2022

The first time I brought my car they made me sign something that says “if the engine fails it’s my fault.” Because I didn’t put the synthetic oil in there. I didn’t know there was a different oil. Ne More

by SUCCESS4KIM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tristen
Mar 15, 2022 -

Gary Rome Kia responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

March 14, 2022

Always friendly service and they do not try to oversell you service you don’t need, they just make recommendations. More

by ERINBAISLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t remember
Mar 15, 2022 -

Gary Rome Kia responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gary Rome Kia, we look forward to having you as one of our valued customers for many more years to come!

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