Gary Rome Kia - Service Center

The customer service was good. They kept me updated on everything that was needed to be done. They kept me updated on everything that was needed to be done. More

Service is excellent! !! As for Sales that 10% mark up is ridiculous. No sale from me. !! As for Sales that 10% mark up is ridiculous. No sale from me. More

Bought my car from east hartford. Salesman was very nice (Cash). Ever experience after was horrendous. Went to Gary Rome Kia and had the most positive experience. Hector Ortiz gave me Salesman was very nice (Cash). Ever experience after was horrendous. Went to Gary Rome Kia and had the most positive experience. Hector Ortiz gave me that. He was helpful, polite, understanding and I am now a customer of Gary Rome Kia and his and will NEVER return to Kia of East Hartford. More

A pleasure to deal with- good explanation of problems-sensitive about costs-and willing to offer alternatives. problems-sensitive about costs-and willing to offer alternatives. More

Gary Rome has offered a great customer experience. I was previously going to another dealer and my problem was never resolved. I took my vehicle to Gary Rome and they fixed it. They are great!! I was previously going to another dealer and my problem was never resolved. I took my vehicle to Gary Rome and they fixed it. They are great!! More

Professional atmosphere at this dealerships. The appointment was in schedule and there were no issues The appointment was in schedule and there were no issues More

Comfortable waiting area, work was performed in the time frame predicted, rest rooms convenient and very clean. frame predicted, rest rooms convenient and very clean. More

The service dept is FANTASTIC ! !!...They are knowledgeable , helpful , and VERY concerned about the customer...My 2018 Kia Soul had check engine light issues..I needed to bring it i !!...They are knowledgeable , helpful , and VERY concerned about the customer...My 2018 Kia Soul had check engine light issues..I needed to bring it in 5 times over the past year....There were several different repairs needed...The first 4 times I was able to wait , But the last time the dealership wanted to keep the car for about one week...That was OK as they gave me a loaner vehicle , which was a new Soul...So far , no check engine light issues...I have referred many people to this dealership , as I strongly feel they are terrific to do business with !! Thank you , Rick Carlson 3 Newsome Ave Somers , CT 06071 413-358-8566 More

Great service, but wonder why it takes 2 hours for an oil change.? Sat and waited for the car in the lounge.. Great coffee. change.? Sat and waited for the car in the lounge.. Great coffee. More

They did everything as expected I had four tires put on. The price was reasonable and was done in the time promised. The price was reasonable and was done in the time promised. More