Gary Rome Kia - Service Center

The service dept is FANTASTIC ! !!...They are knowledgeable , helpful , and VERY concerned about the customer...My 2018 Kia Soul had check engine light issues..I needed to bring it i !!...They are knowledgeable , helpful , and VERY concerned about the customer...My 2018 Kia Soul had check engine light issues..I needed to bring it in 5 times over the past year....There were several different repairs needed...The first 4 times I was able to wait , But the last time the dealership wanted to keep the car for about one week...That was OK as they gave me a loaner vehicle , which was a new Soul...So far , no check engine light issues...I have referred many people to this dealership , as I strongly feel they are terrific to do business with !! Thank you , Rick Carlson 3 Newsome Ave Somers , CT 06071 413-358-8566 More

Great service, but wonder why it takes 2 hours for an oil change.? Sat and waited for the car in the lounge.. Great coffee. change.? Sat and waited for the car in the lounge.. Great coffee. More

Excellent service, quick and clean! Will definitely be coming back again. Highly recommend them to all! Will definitely be coming back again. Highly recommend them to all! More

They did everything as expected I had four tires put on. The price was reasonable and was done in the time promised. The price was reasonable and was done in the time promised. More

Good service lacked a little bit on the communication side but all in all a satisfied customer. side but all in all a satisfied customer. More

It took a few visits to get the work done that we needed done but in the end they worked very hard to understand the problem we were having and get it taken care of. We will definitely continue getting our done but in the end they worked very hard to understand the problem we were having and get it taken care of. We will definitely continue getting our service done here. More

From owners to sales and service, theses are down to earth people who really care about everyone who comes to the dealership. They are professional and detail oriented…! Thanks earth people who really care about everyone who comes to the dealership. They are professional and detail oriented…! Thanks More

Very happy with the place and the employees. I definitely recommend the dealer I was I definitely recommend the dealer I was More

When presented my issue, my word was not taken for granted, and attempted to charge for the tests needed. granted, and attempted to charge for the tests needed. More

Very friendly customer service. Car was ready in time promised. Very clean waiting room. And wi-fi so I could work while I waited Car was ready in time promised. Very clean waiting room. And wi-fi so I could work while I waited More