Gary Rome Kia - Service Center

I have purchased all my vehicles from Gary Rome and I bring them in there to have them serviced the last time I was there they did not check the transmission fluid they did not check the antifreeze and c bring them in there to have them serviced the last time I was there they did not check the transmission fluid they did not check the antifreeze and could not clear the computer very disappointed I brought it back to them and the person that did my car said yes he did I had to add my own fluids that I paid you people to do More

They have a very friendly staff they answer any and all questions you may have and they don't try to sell you something that you definitely don't need like some other dealerships try to do questions you may have and they don't try to sell you something that you definitely don't need like some other dealerships try to do More

Driverside rear window motor needed to be replaced. 2019 car part not in stock so it was ordered by their parts dept. Once in stock, rescheduled service date. Took less than an hour to replace. Service 2019 car part not in stock so it was ordered by their parts dept. Once in stock, rescheduled service date. Took less than an hour to replace. Service dept was very professional and courteous. Would have given 5 stars but felt parts for newer cars should be in stock so a followup appt would not be needed. Thank you for car wash. More

They were so helpful because it was my first time with the new car. They took care of me and made me feel like I had been going there for years. I definitely want to go back for my next oil change. the new car. They took care of me and made me feel like I had been going there for years. I definitely want to go back for my next oil change. More

10 cars and 2 decades of these Clowns and I'm done they used to be passable John Mann, his enabling Boss and their rapidly declining Service Dept are just embarrassing. used to be passable John Mann, his enabling Boss and their rapidly declining Service Dept are just embarrassing. More

Emission the wait wasn’t to long! Happy about that. Y Thank you so much! Happy about that. Y Thank you so much! More

I have been bringing my car to Kia Enfield for service since I bought my new Kia Optima in 2013. Most of the time I have been pleased with service. However, I have found that this service center has imp since I bought my new Kia Optima in 2013. Most of the time I have been pleased with service. However, I have found that this service center has improved its service in the past few years and is run in a more professional, caring manner. I plan to continue my business with Kia Enfield. More

They were very nice & explained everything. I had an appointment & didn’t have to wait. The work was completed before the time they told me. Highly recommend. I had an appointment & didn’t have to wait. The work was completed before the time they told me. Highly recommend. More

Service at this Gary Rome dealership was as efficient and of the same quality as Gary Rome in Holyoke. Staff was likewise as courteous as the dealership in Holyoke. of the same quality as Gary Rome in Holyoke. Staff was likewise as courteous as the dealership in Holyoke. More

This visit was the 2nd try to have the oil pressure sensor replaced per recall. This time the part was available. sensor replaced per recall. This time the part was available. More