Gary Rome Kia - Service Center

Had my car towed there due to engine failure. It was my understanding that my engine failed and needed to be replaced according to my mechanic. The service department said they did an “update” b It was my understanding that my engine failed and needed to be replaced according to my mechanic. The service department said they did an “update” but never explained what that meant. They said the vehicle was fine now. I was so distraught over the incident and the possibility of this happening again maybe in a busy highway next time to lose power that I have since traded in the vehicle for something other than a Kia. I read many reviews indicating that these engines had failed for many and had subsequently been replaced which is what I believe should have been done for mine! This was definitely a safety issue that was not handled properly. More

Service dept set up 3 appointments to fix a covered seat belt issue and do an alignment after installing 4 new tires I purchased from. You. 3 weeks later seatbelt is still hanging from the ceiling an seat belt issue and do an alignment after installing 4 new tires I purchased from. You. 3 weeks later seatbelt is still hanging from the ceiling and they forgot(? to do the alignment. I was without my vehicle for 3 Saturdays and had to get a ride also each weekend. I finally told them I wasn't coming back even if the alignment was free...NO CONFIDENCE!! More

Timely service. Had suggestions some were added . Some to do later when I return from out of state. Had suggestions some were added . Some to do later when I return from out of state. More

Easy to book, friendly, clear. They come on time, service the car and brought back as expected. All for a far cost. Will be back again They come on time, service the car and brought back as expected. All for a far cost. Will be back again More

Always consistent good customer service. Prompt, courteous and no hard selling. Good clean waiting area with enough seating for all allowing plenty of space. Prompt, courteous and no hard selling. Good clean waiting area with enough seating for all allowing plenty of space. More

Staff was very accomodating to fit me in last minute and to coordinate pick up and return of my vehicle from my work otherwise I would have needed to wait at least another month due to weekend schedules bei to coordinate pick up and return of my vehicle from my work otherwise I would have needed to wait at least another month due to weekend schedules being full. Great service overall! More

Fast and efficient! Was promised it would take 2 hours to complete service, walked in at 8:30am, walked out exactly at 10:30am Was promised it would take 2 hours to complete service, walked in at 8:30am, walked out exactly at 10:30am More

Motor was replaced in a very timely manner, returned to me with NO gas at all and it was dropped off at the wrong address so the police informed me that my vehicle was about 10 houses away from mine. I rea me with NO gas at all and it was dropped off at the wrong address so the police informed me that my vehicle was about 10 houses away from mine. I realized that someone at the dealership went through my center console and took all of my change. Rather dissatisfied with the dishonesty. But happy to have my car back. More

The service technicians were great, they did not try to sell me anything I didn't need. sell me anything I didn't need. More

Always impeccable service by all employees as the go above and beyond all expectations as a long-time customer. above and beyond all expectations as a long-time customer. More