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Gary Rome Kia - Service Center

Enfield, CT

4.3
709 Reviews
Call Service Center (860) 253-4753

709 Reviews of Gary Rome Kia - Service Center

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October 15, 2024

Recall visit done quickly and efficiently and in less time than expected. Very satisfied customer More

by PMYERS153
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Oct 16, 2024 -

Gary Rome Kia responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gary Rome Kia.

October 05, 2024

The internet while waiting was unusable it was so slow. Apparently I got a complimentary car wash (twice) but it was not evident at all, I am aware that it’s a free service but if the amount of care put in More

by FIFI.CLAIRE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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October 03, 2024

Well I can't seem to get a hold of anyone in service after trying 14 times over the last week, and I was quoted "work needed that wasn't actually needed. More

by 67NAILS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't know
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October 03, 2024

I was there for recall. I had idea of what & Why they did recall but still think it should've been explained what they did More

by TMGOLA1963
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dangelo Sanchez
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 05, 2024 -

Gary Rome Kia responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

October 02, 2024

Very poor customer service was informed by vehicle was ready 3 times it was not. More

by darmar.jenkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Melissa mcclain
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October 01, 2024

Pleasant, service was on time, waiting room was clean and enjoyable, service was faster then expected. More

by NO20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Telesha Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2024 -

Gary Rome Kia responded

Thank you for choosing Gary Rome Kia. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

September 30, 2024

Very professional, kind and courteous. It was a pleasure coming to your service center, thank you. More

by RAPTER47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t recall
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Sep 30, 2024 -

Gary Rome Kia responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

September 29, 2024

They took care of my car very well. Service advisor was professional with his interaction with me. More

by charlescoffie.cri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector O,
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Sep 29, 2024 -

Gary Rome Kia responded

Thank you, Charles, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gary Rome Kia.

September 28, 2024

I love my Kia soul car. I haven’t had any problems with serving my car. The people there are very nice. More

by daystarlett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Bruso
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Sep 29, 2024 -

Gary Rome Kia responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gary Rome Kia.

September 25, 2024

I'm satisfy with the service that I received on the day of visit. The person who attended to me is very courteous and knowledgeable. Thank you,! More

by AMANDA@HUSTONLLC.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John 5 ⭐⭐⭐⭐⭐
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Sep 25, 2024 -

Gary Rome Kia responded

Amanda, Thank you so much for your excellent review! We are happy that John had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gary Rome Kia to be a positive one. Please don't hesitate to reach out if you need anything else.

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