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Gary Rome Kia - Service Center

Enfield, CT

4.3
747 Reviews
Call Service Center (860) 253-4753
Closed Today
View All Hours

747 Reviews of Gary Rome Kia - Service Center

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December 24, 2024

Great fast and easy Marissa was great always makes the process easy Always friendly thank you More

by NICOLASJP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Dec 30, 2024 -

Gary Rome Kia responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

December 23, 2024

Very good experience. Low pressure and knowledgable about the vehicles they sell. D'angelo was great to work with. More

by DAVID.DERBY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dangelo Sanchez
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Dec 24, 2024 -

Gary Rome Kia responded

Thanks for sharing your thoughts about your experience with Gary Rome Kia. We appreciate your business and hope to see you again soon!

December 21, 2024

great service. quick and easy. had friendly customer service. i would recommend to my friends. More

by MICHAELMARION43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Nathan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Boglisch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Liptak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Zemrock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karissa Leduc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Lavelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shaun Stevens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dangelo Sanchez, Vanessa Williams
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Dec 23, 2024 -

Gary Rome Kia responded

Thank you, Michael, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gary Rome Kia.

December 20, 2024

The associates are very knowledgeable, friendly, courteous. They make sure to explain in cost in detail More

by PEGGYSUE1009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Boglisch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 21, 2024 -

Gary Rome Kia responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

December 19, 2024

Justin Martin was great. He was very accomodating and professional. Glad to do business with him. More

by LBIRD3711
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Liptak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 21, 2024 -

Gary Rome Kia responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Justin delivered such a great experience!

December 18, 2024

Sorry to say but you guys did not fix my problem last time so you guys will not be seeing me aging I will be going to a different Kia for now on to get my Service done More

by Karina Austin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No
Report | Print
Dec 20, 2024 -

Gary Rome Kia responded

Hello Karina, my name is Denise Carr and I am the Business Development Manager here at Gary Rome Kia. Please accept my sincere apologies for your recent negative experience. I'm sorry to hear you were less than satisfied. Our goal is always the total satisfaction of our customers. We apologize for not fixing your vehicle, unfortunately we do need authorization to complete any repairs. We value our customers' opinions, if you have any further concerns, please don't hesitate to contact me directly at dcarr@garyromeautogroup.com or 413-420-8291. Thank you.

More
December 18, 2024

Awful. Every single time I have to bring my car in, it’s an AWFUL experience. Your staff is rude, unhelpful, and stupid. You don’t even fix the things that More

by JONATHANASKEW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Nathan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Telesha Williams
1.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Martin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Liptak
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Zemrock
1.0
This rating includes all reviews, with more weight given to recent reviews.
Karissa Leduc
1.0
This rating includes all reviews, with more weight given to recent reviews.
Shaun Stevens
1.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Carr
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dangelo Sanchez, Vanessa Williams
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Dec 18, 2024 -

Gary Rome Kia responded

Thank you for bringing this to our attention, Jonathan, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

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December 11, 2024

You lied gave me a list of things to fix after paying $200 for diagnostic for car to start and guess what all I needed was my codes reset I will be calling tomorrow to see if I can be reimbursed for my d More

by JH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Merissa in service for Kia and somebody name Kay who was no help
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Dec 11, 2024 -

Gary Rome Kia responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to Denise Carr our Customer Service Manager at 413-420-8291 or email at dcarr@garyromeautogroup.com so that we can speak directly. Thanks again.

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December 09, 2024

I was told I should do my first service here as I purchased vehicle here, I went for an oil change and it ended up costing $140. Apparently, I needed an extra quart of oil which wasn’t accounted for More

by JNFRLEBOEUF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Na
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Dec 09, 2024 -

Gary Rome Kia responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to Denise Carr our Customer Service Manager at 413-420-8291 or email at dcarr@garyromeautogroup.com so that we can speak directly. Thanks again.

More
December 09, 2024

Marissa and the service team were very accommodating and did a great job repairing my car! More

by pstred
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa from the service department.
Report | Print
Dec 09, 2024 -

Gary Rome Kia responded

Thank you so much for your excellent review! We are so glad that Marissa had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gary Rome Kia to be a positive one. Please don't hesitate to reach out if you need anything else.

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