Back

Gary Rome Kia - Service Center

Enfield, CT

4.3
739 Reviews

739 Reviews of Gary Rome Kia - Service Center

Sort by
May 10, 2022

The service center was very slow, I arrived for my appointment and was long after the completed promised time also I was never notified that my car was ready. If hadn’t walked out to get some air I wo More

by LANDO1480
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dangelo Sanchez
May 14, 2022 -

Gary Rome Kia responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this.

May 10, 2022

Everyone at this dealership are courteous and polite. I truly appreciate everything that they did. From the service manager , service advisors and the shuttle driver all of them go above and beyond. Tha More

by Karen
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
All service personnel
May 11, 2022 -

Gary Rome Kia responded

Karen, thank you for sharing your thoughts about your experience with Gary Rome Kia. We appreciate your business and hope to see you again soon!

May 10, 2022

Service was great and so were the people. They were very friendly throughout the entire experience. Thanks for all the help More

by XEMEX10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Boglisch
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2022 -

Gary Rome Kia responded

Thank you for choosing Gary Rome Kia, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

May 09, 2022

When in to ha e my new key program it took about 10 mins. Thank you. More

by DIAZ60684
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Boglisch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Liptak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Santinello, Dangelo Sanchez
May 10, 2022 -

Gary Rome Kia responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

May 09, 2022

Great dealership to work with, service department staff are great including the service manager. Thanks More

by DMMERCURE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hector Ortiz
May 10, 2022 -

Gary Rome Kia responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 08, 2022

Everyone there was very friendly and my salesman John was very helpful and went above and beyond in helping and explaining everything to me. More

by M.WHEEL77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Bruso 5 stars
May 09, 2022 -

Gary Rome Kia responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with John to be a positive one at Gary Rome Kia. Please don't hesitate to reach out if you need anything else.

May 04, 2022

Personnel is always pleasant, attentive and helpful. Work is done in a timely and efficient manner. More

by SUEHOLYOKE
Recommend Dealer
Yes
Employees Worked With
Service employees
May 06, 2022 -

Gary Rome Kia responded

Thank you for choosing Gary Rome Kia. We appreciate your business and look forward to having you as one of our valued customers for many more years to come!

May 04, 2022

The service as always been good there but its normal to wait over an hour or more for an oil, filter and tire rotation service with a scheduled appointment. The service people have always been polite frien More

by jackl49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dangelo Sanchez
May 06, 2022 -

Gary Rome Kia responded

Thank you! We appreciate your patience and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gary Rome Kia.

May 03, 2022

Change and my daughters candy stolen from my car, although minor in value, the lack of professionals you hire is disgusting. Per the usually car wasn’t vacuumed or washed I had to ask after they had More

by kristinblakeley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure
May 12, 2022 -

Gary Rome Kia responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, Kristin, please reach out to us directly to let us know the best way to contact you and we will reach out.

May 02, 2022

They were polite and had my vehicle done right when they said they would. Boom More

by CRYSTALER1C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hector the porter and T the service guy were chill cats
May 03, 2022 -

Gary Rome Kia responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Gary Rome Kia, Crystal. We look forward to having you as one of our valued customers for years to come.

...
49
...