Gary Rome Kia - Service Center

Very pleasant group of people to work with . I love my Kia , so it won’t be going anywhere anytime soon . Thank you … I love my Kia , so it won’t be going anywhere anytime soon . Thank you … More

Service and repairs went smoothly. Unfortunately my car was unable to be picked up after I was promised it would be ready at 530pm. My car needed work to the sunroof and I have an afte Unfortunately my car was unable to be picked up after I was promised it would be ready at 530pm. My car needed work to the sunroof and I have an after market roof rack which required a key to remove. I was told if I got the key to the dealership by 2:00pm that day for my appointment my car would ve ready at 530pm. When I called to inquire I was told no one was there to sign my paperwork for the car the released. This was a Friday evening and all of this took place PRIOR to the service center closing. But after the garentee of my car being ready that evening, I was told "the guy who signs off on paperwork is gone. You can pick the car up tomorrow" which was a huge inconvience for me and my family. I was verbally apologized too but was still very disappointed in how this was handled. More

Excellent responsiveness, knowledgeable personnel, timely service. I recommend Gary Rome Kia enthusiastically. Happy to refer. service. I recommend Gary Rome Kia enthusiastically. Happy to refer. More

I needed to have a recall issue taken care of. They did a great job. They did a great job. More

Great experience with everyone here at the dealership. Never felt any pressure from anyone and it was a smooth process. Justin was great and I’d recommend him to anyone looking for a car Never felt any pressure from anyone and it was a smooth process. Justin was great and I’d recommend him to anyone looking for a car More

Service was done with care and faster then I thought it would be. I recommend this dealership and KIA to everyone looking for a vehicle would be. I recommend this dealership and KIA to everyone looking for a vehicle More

Came here for an Emissions check and was in and out very fast. Great customer service and a nice quick test! fast. Great customer service and a nice quick test! More

I am always pleased with the service and the service consultants at Gary Rome Kia! consultants at Gary Rome Kia! More

Hector was fantastic. Great communication and service. 5 star. Hooked me up with loaner… priceless Great communication and service. 5 star. Hooked me up with loaner… priceless More

I brought my car here because my key stopped working in the doors and then the ignition. They told me the key was shot, and I spent $300 on two new keys (my car is all-manual, so these were not keys with the doors and then the ignition. They told me the key was shot, and I spent $300 on two new keys (my car is all-manual, so these were not keys with chips or remotes; they were just chiseled metal with a plastic handle). That didn’t resolve the issue, though, and within two weeks my brand-new keys were not working again. Then they told me that it was the cylinder of the lock itself, and offered to replace just the car door lock for $200, in which case I’d have two different keys needed to enter and operate the vehicle, or replace all the locks for $550, in which case they keys I just purchased would be useless. I expressed frustration that, if they’d just caught the actual problem from the beginning, I could’ve just taken the latter option, but instead, I was looking at paying the same amount for a janky dual-key system. I asked how much of the $300 I already spent, at their recommendation, would be credited to any additional work, and they said the they’d give me $70 off any additional work they did to resolve this issue. That is not an appreciable or even reasonable dent in the total $850 it would cost to get my car working properly again. I do not feel that this was a commercially reasonable response to my issue, and I do not feel that I got my money’s worth here. I do not recommend this establishment and I do not feel I was treated like family, as the motto suggested I would be. Update: I worked with the service department and got another full review of the issue with a different master technician and I ended up with a repair that put me in about the same position I’d have been in if the issue had been caught the first time I brought it in. I am pleased with the result, and I’m especially pleased that the folks there were reasonable and polite thought my several times there. No awkwardness at al. More