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Gary Rome Kia - Service Center

Enfield, CT

4.3
739 Reviews
Call Service Center (860) 253-4753

739 Reviews of Gary Rome Kia - Service Center

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May 13, 2022

Upon returning to my home and looking under the hood I discovered that none of the fluids had been topped off after what was supposed to be a multipoint inspection. It made me wonder what else had been m More

by BCONZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service
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May 16, 2022 -

Gary Rome Kia responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

May 12, 2022

Very nice A place to go Very clean and very professional I would recommend them anytime More

by SNOWSTHEWAY
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brianna Zemrock
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2022 -

Gary Rome Kia responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

May 12, 2022

Cozy and cozy environment. Accommodating, listened to the concerns. Demonstrated vehicle’s problem in person More

by LB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
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May 13, 2022 -

Gary Rome Kia responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 12, 2022

The service department is a very good crew! The Kia’s themselves are pieces of xxxx and I will never buy another one again More

by JBAJEK49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service dept
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May 13, 2022 -

Gary Rome Kia responded

Thank you for the kinds words for our service department. We appreciate your business.

May 12, 2022

Great service and good sincere people giving fast service it was a pleasant experience all inall More

by PAULCOAKLEY77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hector
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May 13, 2022 -

Gary Rome Kia responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gary Rome Kia.

May 12, 2022

Great service didn't have to wait long for assistance. Got the vehicle I was looking for quick fast and easy. Happy with everything. Been a customer since 2019 and will remain a customer. Thanks for the g More

by CARMENMNUNEZ555
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Nathan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Boglisch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Zemrock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 13, 2022 -

Gary Rome Kia responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

May 11, 2022

Staff was polite, professional & kept us informed. The repairs got a bit complicated by the staff was invariably professional throughout the process. More

by Jonathan Askew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service staff
Report | Print
May 11, 2022 -

Gary Rome Kia responded

Thank you, Jonathan. We appreciate your business and our team looks forward to serving you again soon!

May 11, 2022

It was my first visit to service for a recall on the oil cap. All good More

by SHAW92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service employee on Saturday morning.
Report | Print
May 12, 2022 -

Gary Rome Kia responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

May 11, 2022

I found the staff to be friendly and accommodating. .they resolved my vehicle issues and kept me informed...I was very happy with the care I was shown More

by SARARIPELLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eve and the gentleman in the booth I do not remember his name
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May 12, 2022 -

Gary Rome Kia responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks, Sara, for choosing Gary Rome Kia!

May 10, 2022

I prefer to wait but they didn’t seem to want me to wait for the oil change to be done but I thought that is why you make an appointment More

by SULLNEIL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
May 11, 2022 -

Gary Rome Kia responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to see that you had a 5-star experience here at Gary Rome Kia.

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