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Gary Rome Kia - Service Center

Enfield, CT

4.3
739 Reviews

739 Reviews of Gary Rome Kia - Service Center

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May 20, 2022

Very professional and friendly; solved my problem much better than I had hoped for. Also received a complimentary car wash and vacuum and that was awesome! More

by SOCKO1024
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
May 23, 2022 -

Gary Rome Kia responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

May 20, 2022

Easy appointment time. Quick service and no surprises. Nice people clean car no paper mats left in car. More

by TMJORDAN55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
No one
May 23, 2022 -

Gary Rome Kia responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Gary Rome Kia!

May 19, 2022

Thank you to Hector for great service. Very polite and professional. Good communication & kind demeanor. More

by HARLEO02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hector
May 20, 2022 -

Gary Rome Kia responded

Thanks for sharing your thoughts about your experience with Gary Rome Kia. We appreciate your business and hope to see you again soon!

May 19, 2022

Always a pleasant experience and friendly staff. They give appropriate time frames and updates throughout. More

by delacruzcja
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service dept not listed here
May 20, 2022 -

Gary Rome Kia responded

Thank you for choosing Gary Rome Kia, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

May 19, 2022

They did a great job explaining what was wrong and how they could help. The waiting room was clean and comfortable and they kept me up to date on the progress. Great experience from making the appointment More

by Holly h
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service team
May 20, 2022 -

Gary Rome Kia responded

Thank you, Holly. We appreciate your business and our team looks forward to serving you again soon!

May 18, 2022

Never called to tell me the tech for my car wouldn’t be there. I had an unsafe vehicle and they told me they couldn’t guarantee they could even diagnose it for at least a month until he came back. They tol More

by stephan625
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Trisden Toccaline
May 21, 2022 -

Gary Rome Kia responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

May 18, 2022

Staff was very helpful went above and beyond to make sure I was taken care of. More

by JENN29279
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tristan
May 20, 2022 -

Gary Rome Kia responded

Jenn, thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

May 18, 2022

They let me know what was going on and kept me informed of problems, and got approval before doing work More

by BINGOTERRY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Liptak
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2022 -

Gary Rome Kia responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 18, 2022

Friendly, fast and knowledgeable! !! Love you guys!!! Clearly laid out my options so that I could make the best decision for my car! More

by ECHELSONSUMMER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Nathan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Telesha Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2022 -

Gary Rome Kia responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gary Rome Kia.

May 16, 2022

Everyone is so nice , polite and professional. I had a tire emergency, and needed my vehicle for a road trip in 2 days. They fit me in and I had a new tire I. No time!! More

by WHELIHANPAINTING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hector
May 16, 2022 -

Gary Rome Kia responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your service experience with us to be a positive one at Gary Rome Kia. Please don't hesitate to reach out if you need anything else.

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