Gary Rome Kia - Service Center

I am always pleased with the service and the service consultants at Gary Rome Kia! consultants at Gary Rome Kia! More

Hector was fantastic. Great communication and service. 5 star. Hooked me up with loaner… priceless Great communication and service. 5 star. Hooked me up with loaner… priceless More

I brought my car here because my key stopped working in the doors and then the ignition. They told me the key was shot, and I spent $300 on two new keys (my car is all-manual, so these were not keys with the doors and then the ignition. They told me the key was shot, and I spent $300 on two new keys (my car is all-manual, so these were not keys with chips or remotes; they were just chiseled metal with a plastic handle). That didn’t resolve the issue, though, and within two weeks my brand-new keys were not working again. Then they told me that it was the cylinder of the lock itself, and offered to replace just the car door lock for $200, in which case I’d have two different keys needed to enter and operate the vehicle, or replace all the locks for $550, in which case they keys I just purchased would be useless. I expressed frustration that, if they’d just caught the actual problem from the beginning, I could’ve just taken the latter option, but instead, I was looking at paying the same amount for a janky dual-key system. I asked how much of the $300 I already spent, at their recommendation, would be credited to any additional work, and they said the they’d give me $70 off any additional work they did to resolve this issue. That is not an appreciable or even reasonable dent in the total $850 it would cost to get my car working properly again. I do not feel that this was a commercially reasonable response to my issue, and I do not feel that I got my money’s worth here. I do not recommend this establishment and I do not feel I was treated like family, as the motto suggested I would be. Update: I worked with the service department and got another full review of the issue with a different master technician and I ended up with a repair that put me in about the same position I’d have been in if the issue had been caught the first time I brought it in. I am pleased with the result, and I’m especially pleased that the folks there were reasonable and polite thought my several times there. No awkwardness at al. More

Clean, friendly, and efficient. Even though this is not the closest Kia dealership to me, I’m likely to bring my car back there going forward. Even though this is not the closest Kia dealership to me, I’m likely to bring my car back there going forward. More

I can not say enough good things about the service dept at Gary Rome Kia in Enfield , CT...All the advisors ( Ivey , Tristin , Hector ) are terrific !!..They are very well informed and have great customer at Gary Rome Kia in Enfield , CT...All the advisors ( Ivey , Tristin , Hector ) are terrific !!..They are very well informed and have great customer service skills...They each have been a great help , as my 2018 Kia Soul has had numerous " check engine light issues ".... Rick Carlson Somers , CT More

Best service I ever had! Everything Hector Ortiz did was perfect, pleasant, and timely. From the moment I entered the service department to his walking me to my car when I l Everything Hector Ortiz did was perfect, pleasant, and timely. From the moment I entered the service department to his walking me to my car when I left I knew I was in good hands with Hector. Kia is fortunate to have him as an employee. More

Started on time and finished early. Completed the job within the estimated cost given to me. Completed the job within the estimated cost given to me. More

Tristan and team at your Enfield CT location are professional, caring, and friendly. A pleasure to work with them. professional, caring, and friendly. A pleasure to work with them. More

Service was fast and my car looked great after the wash! Staff was friendly and helpful Staff was friendly and helpful More

The service was great! They took the time to show me what was fixed, and I appreciated that level of care. Thank you! They took the time to show me what was fixed, and I appreciated that level of care. Thank you! More