Gary Rome Kia - Service Center

The service there is good compared to other Kia dealers but I noticed that there is a change in somethings that used to be done that is not done anymore but I noticed that there is a change in somethings that used to be done that is not done anymore More

We are very happy with your dealership. Great service all the time, and all your staff are very courteous. I would recommend our family and friends to you without hesitation. Great service all the time, and all your staff are very courteous. I would recommend our family and friends to you without hesitation. More

I was at the dealership for an emissions test. The people were friendly and efficient, and the waiting area was comfortable. I was in and out in about 20 minutes. It was a pleasant experience. The people were friendly and efficient, and the waiting area was comfortable. I was in and out in about 20 minutes. It was a pleasant experience. More

Courteous and timely service. Hector was helpful in explaining each cost and requirements for my car. I appreciated his follow up inquiry to answer any additional questions I may Hector was helpful in explaining each cost and requirements for my car. I appreciated his follow up inquiry to answer any additional questions I may have had. Thank you. Mary More

They were, very prompt, very courtious,very clean dealership. I was early and they took my car right in. dealership. I was early and they took my car right in. More

The first time I went to get my car door fixed, the wrong part was ordered, which was understandable. The second time I went to get it fixed, I got a call that it was all set, go back, pay, and walk out to m part was ordered, which was understandable. The second time I went to get it fixed, I got a call that it was all set, go back, pay, and walk out to my car and realize my door is not fixed. They “fixed” a door that wasn’t broken. They then had to keep it overnight and I was given a Kia soul that was plastered with Gary Rome website, which I felt like I was giving free advertising to the company after they messed up. The service desk worker who I worked with the second time was the only positive experience I had with this whole ordeal. I’m not sure his name but he tried to make everything right and took care of the situation. More

Service was quick and thorough. Very pleasant experience from start to finish. Will certainly use them again. Very pleasant experience from start to finish. Will certainly use them again. More

Came up there for a problem with horn not working for the alarm for the doors. The problem was not fixed I fixed the problem when I got home myself. I turned off the horn when door is locked off and turned i alarm for the doors. The problem was not fixed I fixed the problem when I got home myself. I turned off the horn when door is locked off and turned it back on and now it works. More

Great service polite and explained what the problem was and what they needed to do. and what they needed to do. More

Went in for a noisy front end, went to pick it up after a week and $1,200 and still made noise. Then it took another$800 to get it fixed week and $1,200 and still made noise. Then it took another$800 to get it fixed More