Gary Rome Kia - Service Center

I brought my car in for a diagnostic. My check engine light was on. I fixed it elsewhere hoping to save some money but what they said to do did not fix the problem. So I brought it back a My check engine light was on. I fixed it elsewhere hoping to save some money but what they said to do did not fix the problem. So I brought it back and then it was a different problem causing the same check engine code. Of course an almost $1200 job. This time I had them do the work. They said they had to order the part but my car would be done the next day...it wasnt. When I called to check on it I was told that actually it wouldnt be done until Monday, i dropped it off on a Thursday. But it wasn't even done Monday. Finally got my car back Tuesday afternoon. I was offered a complimentary carwash and vaccuum which they never did. I believe they were wrong with the original diagnosis which cost me $140 for the diagnostic and then $400 to fix. The second diagnostic they did not charge me for sense they were the ones fixing it. That job was almost $1200. Plus almost a week of paying for a rental. Definitely not satisfied at all with how things went. In the end though the second diagnostic and subsequent work did fix my check engine light and for that I AM grateful. But no i will not go back to this dealership for anything at all. More

Excellent Customer Service , Great Performance Service in a timely manner. Above and beyond. Job well done. a timely manner. Above and beyond. Job well done. More

We have been leasing cars for a number of years and have always had a great experience. always had a great experience. More

I’ll be doing business with Ron Kia seven or eight years never have any problems never have any problems More

Awesome and quick service! ! Trisden was the best!! Went out of his way to accommodate my service requests!! Highly recommend!! ! Trisden was the best!! Went out of his way to accommodate my service requests!! Highly recommend!! More

Very professional and friendly; solved my problem much better than I had hoped for. Also received a complimentary car wash and vacuum and that was awesome! better than I had hoped for. Also received a complimentary car wash and vacuum and that was awesome! More

Easy appointment time. Quick service and no surprises. Nice people clean car no paper mats left in car. Quick service and no surprises. Nice people clean car no paper mats left in car. More

Thank you to Hector for great service. Very polite and professional. Good communication & kind demeanor. Very polite and professional. Good communication & kind demeanor. More

Always a pleasant experience and friendly staff. They give appropriate time frames and updates throughout. They give appropriate time frames and updates throughout. More

They did a great job explaining what was wrong and how they could help. The waiting room was clean and comfortable and they kept me up to date on the progress. Great experience from making the appointment they could help. The waiting room was clean and comfortable and they kept me up to date on the progress. Great experience from making the appointment through driving away More