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Gary Rome Kia - Service Center

Enfield, CT

4.3
694 Reviews
Call Service Center (860) 253-4753

694 Reviews of Gary Rome Kia - Service Center

Sort by
July 01, 2022

The service was done in a timely manner and everyone was courteous and very helpful. More

by DNH1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Did not get their names
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Jul 02, 2022 -

Gary Rome Kia responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Gary Rome Kia!

June 29, 2022

I have always been given excellent service and the staff is extremely polite and helpful More

by SLGEM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Jun 29, 2022 -

Gary Rome Kia responded

We appreciate your business and our team looks forward to serving you again soon!

June 28, 2022

Fast considerate and friendly service. Car ready on time with free wash. Kudos to the team More

by loden21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Jun 28, 2022 -

Gary Rome Kia responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gary Rome Kia.

June 27, 2022

The service department did a wonderful job once they were shown by me what the real problem was. I really don’t blame them because they were only following Kia’s procedure for a “loosened” windshield. More

by G_GRONDINSR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Worked with Service Dept
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Jun 28, 2022 -

Gary Rome Kia responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 25, 2022

Outstanding service. Very warm greeting Chen arrived, Timely service and very helpful! I really Love the valet!!! More

by KR.WATERMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not aware of names
Report | Print
Jun 27, 2022 -

Gary Rome Kia responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

June 24, 2022

Great place to go recommend it to everybody. Best Dagan place to buy a Kia More

by WALTER.WHITE98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Nathan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Telesha Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dangelo Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Boglisch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Liptak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Santinello
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Jun 27, 2022 -

Gary Rome Kia responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Gary Rome Kia. Please don't hesitate to reach out if you need anything else.

June 17, 2022

Friendly genuine concern pleasant atmosphere in waiting room trust you have my best interest Blessed More

by STARR4JOY3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
Report | Print
Jun 20, 2022 -

Gary Rome Kia responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gary Rome Kia.

June 16, 2022

When I bought my car, I bought the extra maintenance agreement with it. I have had my car in several times to have things fixed but NEVER has this extra money I spent for maintenance helped. NEVER! And More

by KSCHULZ88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I have no idea. And no service department listed above.
Report | Print
Jun 17, 2022 -

Gary Rome Kia responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please contact us at (860) 253-4753 so that we can make your experience better. Customer Service is our top priority and we look forward to speaking with you soon.

Jul 01, 2022 -

KSCHULZ88 responded

I guess providing a positive customer experience is NOT a top priority. You have had my car for over a week now and I cannot get anyone to call me back. This is the third time I have had my car in with the same issue and it's still not fixed. It is hard being without a car and I was not even allowed to have a loaner. I am not angry any more. I am beyond angry. When it comes time for me to get another car, I will not be returning to Gary Rome!

June 15, 2022

I had a 1:30 pm appt time and my car was in the service bay within 10min. The work was completed in an hour. The staff was prepared( had all the parts) and always professional and courteous. More

by JOMARIAWATKINS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Liptak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 17, 2022 -

Gary Rome Kia responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gary Rome Kia. We look forward to having you as one of our valued customers for many more years to come!

June 10, 2022

Happy with service and friendly staff Car completed in time I was told I like the complimentary wash n vac More

by EMCCLAIN3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ivy and Trisden
Report | Print
Jun 10, 2022 -

Gary Rome Kia responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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