Gary Rome Kia - Service Center

Service needed to be done for problems from a previous service . And was charged stating that it was not a covered problem service . And was charged stating that it was not a covered problem More

I Was treated professionally I’m satisfied with service provided Will return for future service provided Will return for future service More

The waiting room is comfortable and there is a tea and coffee available. It would be great if there were a quiet place or small office to work in while waiting. coffee available. It would be great if there were a quiet place or small office to work in while waiting. More

Service techs were fine, professional and helpful. Receptionist and service advisor answer phone as if you are purposefully trying to ruin their day by calling. Service advisor asked me with an accusa Receptionist and service advisor answer phone as if you are purposefully trying to ruin their day by calling. Service advisor asked me with an accusatory tone why I was transferred to her. Recall service hours are very limited. I will be staying away from all Gary Rome dealerships in the future. More

Clean friendly on time Just what i want for quick service Used the west springfield kia dealership for service in the past GR MUCH BETTER DO FAR service Used the west springfield kia dealership for service in the past GR MUCH BETTER DO FAR More

My Kia is a 2013 so I normally go to a local garage. This time though there was a fuse recall so I needed to go to a Kia dealer for a free fix. My dealership is no longer there from years ago. The This time though there was a fuse recall so I needed to go to a Kia dealer for a free fix. My dealership is no longer there from years ago. The last time I went to a dealership for a recall (NOT Gary Rome*) I didn't love it. They recommended almost $5k of repairs that weren't necessary.....so I had what needed to be done at my garage for $400. So I was not looking forward to this, but it was very different at Gary Rome. The staff were very efficient and polite. After the repair I was given a recommendation for one thing (the rear allignment) which was reasonable. Also the waiting area is nice and comfortable, and they washed my car complementary at the end. So I felt really good about this dealership and would recommend it. More

Great fast and easy Marissa was great always makes the process easy Always friendly thank you process easy Always friendly thank you More

Very good experience. Low pressure and knowledgable about the vehicles they sell. D'angelo was great to work with. Low pressure and knowledgable about the vehicles they sell. D'angelo was great to work with. More

great service. quick and easy. had friendly customer service. i would recommend to my friends. quick and easy. had friendly customer service. i would recommend to my friends. More

The associates are very knowledgeable, friendly, courteous. They make sure to explain in cost in detail courteous. They make sure to explain in cost in detail More