Gary Rome Kia - Service Center

Pretty much all great. Could have been a bit more communicative with what was transpiring. But all in all pretty good. Could have been a bit more communicative with what was transpiring. But all in all pretty good. More

I have been going to this KIA dealership for years. They are extremely nice, and quick. The staff is very good at what they do. I plan to keep going back. They are extremely nice, and quick. The staff is very good at what they do. I plan to keep going back. More

The dealership is clean, quick and efficient. I was very satisfied with my ser ice I was very satisfied with my ser ice More

They are very friendly and very good at customers service. They explained everything about the car that I bought. service. They explained everything about the car that I bought. More

Service was good, including reception, waiting area with TV, and return of vehicle in good condition. TV, and return of vehicle in good condition. More

I always get excellent, prifessional and friendly service at Gary Rome Kia!! I appreciate them. at Gary Rome Kia!! I appreciate them. More

Unfriendly employees who are quick to use attitude when asked questions or things are brought up about disliking the service. Tech didn’t replace fuse cover in car and I didn’t realize until I was home and asked questions or things are brought up about disliking the service. Tech didn’t replace fuse cover in car and I didn’t realize until I was home and when I called to ask about it the office person made it seem like it wasn’t a big deal and I shouldn’t feel frustrated with having to come back because they didn’t know where the part went. Luckily I was able to find it shoved in the back under the passenger seat. Not sure exactly why or how the part was treated like that. Also was in for oil change and tire rotation and car now sounds louder and is making a lot more road noise. This is not reassuring to the customer of a job well done. Now I have go out of my way to get a second opinion to make sure mechanic didn’t do something wrong as these are run of the mill maintenances that shouldn’t cause a noise difference in car. The customer service has been going down hill for years. I’m on my second car from this dealer and when I purchased my first back in 08 there was the friendliest most helpful women in the service department and ever since she left I’ve been less and less impressed every time I go in. More

Quick and easy. Put on wrong wiper and made good by putting on correct one. Put on wrong wiper and made good by putting on correct one. More

Decent service area and reasonable wait times in appointments. Lack of new car inventory with over priced cars. appointments. Lack of new car inventory with over priced cars. More

Wonderful service consultant Jose Will always ask for his assistance Everything was done quickly abd accurately his assistance Everything was done quickly abd accurately More