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Gary Rome Kia - Service Center

Enfield, CT

4.3
711 Reviews

711 Reviews of Gary Rome Kia - Service Center

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September 22, 2022

Came up there for a problem with horn not working for the alarm for the doors. The problem was not fixed I fixed the problem when I got home myself. I turned off the horn when door is locked off and turned i More

by MORGD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't know
Sep 24, 2022 -

Gary Rome Kia responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

September 18, 2022

Great service polite and explained what the problem was and what they needed to do. More

by CVASCO2009
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hector
Sep 18, 2022 -

Gary Rome Kia responded

Thanks for sharing your thoughts about your experience with Gary Rome Kia. We appreciate your business and hope to see you again soon!

September 16, 2022

Went in for a noisy front end, went to pick it up after a week and $1,200 and still made noise. Then it took another$800 to get it fixed More

by ROBERT.SMITH0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service
Sep 21, 2022 -

Gary Rome Kia responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, Robert, please feel free to contact us directly. We’d love to get to the bottom of this and turn things around for you.

September 14, 2022

The Service Center representative was very efficient, kept me updated on my car’s progress, and he was a pleasure to deal with. As a female senior citizen, he treated me with respect and kindness. More

by JBK401
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Boglisch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2022 -

Gary Rome Kia responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

September 02, 2022

Mechanic did a nice job! ! Service manager polite and helpful. Car not locked after service. Interior was rummaged through and things were thrown about. Nothing of value tak More

by Peplou
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Justin Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2022 -

Gary Rome Kia responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

August 30, 2022

Nice people good service will come back. Like me little Kia, performed well on vacation trip More

by DNHN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Nathan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dangelo Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Boglisch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Liptak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2022 -

Gary Rome Kia responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 28, 2022

A pleasant and efficient experience! Hector is a great employee I was in good hands. More

by NSTIMAC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hector
Aug 30, 2022 -

Gary Rome Kia responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

August 27, 2022

Service department is a complete scam! My car was in there and after a week they told me they fixed it. Paid them over a thousand for all the work they supposedly did but the problem was s More

by Unanimous
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service department
Sep 02, 2022 -

Gary Rome Kia responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

August 25, 2022

Professional people and very knowledgeable, they care about your concerns, took care of us right away when we had a problem More

by DNH1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Service dept
Aug 26, 2022 -

Gary Rome Kia responded

Thank you for choosing Gary Rome Kia, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

August 24, 2022

I was satisfied with service and information I received from Hector once work was complete. More

by Mark b
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hector Ortiz
Aug 26, 2022 -

Gary Rome Kia responded

Thanks for sharing your thoughts about your experience with Hector here at Gary Rome Kia. We appreciate your business and hope to see you again soon!

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