Gary Rome Kia - Service Center

They were, very prompt, very courtious,very clean dealership. I was early and they took my car right in. dealership. I was early and they took my car right in. More

The first time I went to get my car door fixed, the wrong part was ordered, which was understandable. The second time I went to get it fixed, I got a call that it was all set, go back, pay, and walk out to m part was ordered, which was understandable. The second time I went to get it fixed, I got a call that it was all set, go back, pay, and walk out to my car and realize my door is not fixed. They “fixed” a door that wasn’t broken. They then had to keep it overnight and I was given a Kia soul that was plastered with Gary Rome website, which I felt like I was giving free advertising to the company after they messed up. The service desk worker who I worked with the second time was the only positive experience I had with this whole ordeal. I’m not sure his name but he tried to make everything right and took care of the situation. More

Service was quick and thorough. Very pleasant experience from start to finish. Will certainly use them again. Very pleasant experience from start to finish. Will certainly use them again. More

Came up there for a problem with horn not working for the alarm for the doors. The problem was not fixed I fixed the problem when I got home myself. I turned off the horn when door is locked off and turned i alarm for the doors. The problem was not fixed I fixed the problem when I got home myself. I turned off the horn when door is locked off and turned it back on and now it works. More

Great service polite and explained what the problem was and what they needed to do. and what they needed to do. More

Went in for a noisy front end, went to pick it up after a week and $1,200 and still made noise. Then it took another$800 to get it fixed week and $1,200 and still made noise. Then it took another$800 to get it fixed More

The Service Center representative was very efficient, kept me updated on my car’s progress, and he was a pleasure to deal with. As a female senior citizen, he treated me with respect and kindness. kept me updated on my car’s progress, and he was a pleasure to deal with. As a female senior citizen, he treated me with respect and kindness. More

Mechanic did a nice job! ! Service manager polite and helpful. Car not locked after service. Interior was rummaged through and things were thrown about. Nothing of value tak ! Service manager polite and helpful. Car not locked after service. Interior was rummaged through and things were thrown about. Nothing of value taken. More

Nice people good service will come back. Like me little Kia, performed well on vacation trip Like me little Kia, performed well on vacation trip More

A pleasant and efficient experience! Hector is a great employee I was in good hands. Hector is a great employee I was in good hands. More