Gary Rome Kia - Service Center

I had ordered parts and add my appointment several weeks in advanced. When I arrive red I was advised that one of the parts hadn’t been painted and I would have to come back again. Also I was advised the w in advanced. When I arrive red I was advised that one of the parts hadn’t been painted and I would have to come back again. Also I was advised the work for everything would be about 3 hours. Instead it took almost 4 hours and I still have to return to complete the job. More

Hector was a pleasure to deal with. He had a good sense of humor and wasn’t pushy trying to get me to agree to do more work on the car. He had a good sense of humor and wasn’t pushy trying to get me to agree to do more work on the car. More

I had my car towed sat to dealership and never got a call back from them regarding the status they kept saying they were going to call and never did. I called 4 times. Atleast call back asking what’s wrong w back from them regarding the status they kept saying they were going to call and never did. I called 4 times. Atleast call back asking what’s wrong with my car and let me know they won’t be able to look at it today. I understand they were busy but still. Monday at 9am I had to call cause I still haven’t received a call regarding my car. They said they would update me but still nothing at 11am. Finally called again at 12:30 and they said my car would be ready at 1. I had to call out of my job Monday morning because of it. I needed to know if my car would be fixed or not and if I had to get a rental car. My family has 5 cars from your dealership the communication and customer service was not ideal. This was a problem from the dealership too. It was diagnosed as a defected plug for oil I asked around from mechanics and they said they are never detected cheap yes not defected so this was clearing a mistake by the person changing my oil. I asked for a free oil change with the troubles and only received 10 dollars off. This was a major issue and I don’t no if I will get another car if I can’t get good customer service. More

Salesman are Personable, honest, highly recommend dealership. Very smooth process, will purchase from them again. dealership. Very smooth process, will purchase from them again. More

The staff was courteous, friendly, efficient, and knowledgeable. The waiting room was pleasant. I was impressed with my experience. knowledgeable. The waiting room was pleasant. I was impressed with my experience. More

I had a very good experience, very easy process , they worked with me. D’Angelo was great and so was Steve the sales manager. I would definitely recommend anyone looking for a vehicle to reach out the the worked with me. D’Angelo was great and so was Steve the sales manager. I would definitely recommend anyone looking for a vehicle to reach out the them. More

The service was very nice. The people were friendly. My car was done within the estimated time frame. The people were friendly. My car was done within the estimated time frame. More

WAITED 1&1/2 HOURS FOR A RECALL FUSE, A 10 MINUTE JOB, LITERALY! A LIAR AT SERVICE DESK SAID I DIDN'T TELL HIM THAT "I WANT NOTHING ELSE BUT THE FUSE, I WANT TO GET RIGHT OUT OF HERE". AND THE PERSON WHO LITERALY! A LIAR AT SERVICE DESK SAID I DIDN'T TELL HIM THAT "I WANT NOTHING ELSE BUT THE FUSE, I WANT TO GET RIGHT OUT OF HERE". AND THE PERSON WHO TOOK MY CAR INSIDE WAS VERY RUDE, COULDN'T SAY A WORD TO ME ONLY SPOKE TO TRISDEN! More

Service was excellent. Drop off and pick up was also great! I’ll be back for my next service. Drop off and pick up was also great! I’ll be back for my next service. More

Great service and responsiveness. Excellent he said no they canceled because I sent.peopl ande. As of Friday. Excellent he said no they canceled because I sent.peopl ande. As of Friday. More