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Gary Rome Kia - Service Center

Enfield, CT

4.3
694 Reviews
Call Service Center (860) 253-4753

694 Reviews of Gary Rome Kia - Service Center

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November 16, 2022

Great customer service. Greeted with a smile. Work finished at time promised. Would recommend. Thanks More

by NHL1126
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector from service dept
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Nov 17, 2022 -

Gary Rome Kia responded

Thank you for your very kind service review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gary Rome Kia.

November 14, 2022

Very professional pleasant staff and prompt service. Handled the recall very efficiently. Convenient service location. More

by APETTEE5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Zabielski
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Nov 15, 2022 -

Gary Rome Kia responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gary Rome Kia!

November 14, 2022

Kia Enfield always has excellent and professional service. First rate and always on time. Professional in every way. More

by KIELBASAP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Zabielski, Anthony Santinello
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Nov 15, 2022 -

Gary Rome Kia responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gary Rome Kia, we look forward to having you as one of our valued customers for many more years to come!

November 02, 2022

The entire staff is extremely courteous and speak to me as if I am the only customer More

by Mary askew
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Trisden Toccalinet
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Nov 02, 2022 -

Gary Rome Kia responded

Thanks for sharing your thoughts about your experience with Gary Rome Kia. We appreciate your business and hope to see you again soon!

November 01, 2022

Service Department is wonderful and very helpful. They take the time to explain everything and to make sure you are happy More

by GINA99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hector Ortiz
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Nov 02, 2022 -

Gary Rome Kia responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 27, 2022

Excellent service. I was taken on time and my vehicle was returned to me earlier then quoted. More

by TREMBLAY0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trisden Toccaline (service advisor)
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Oct 27, 2022 -

Gary Rome Kia responded

It's great to hear that you had such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gary Rome Kia!

October 17, 2022

The service there is good compared to other Kia dealers but I noticed that there is a change in somethings that used to be done that is not done anymore More

by cgordonheath
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Evie
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Oct 18, 2022 -

Gary Rome Kia responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.We appreciate your business and look forward to seeing you again!

October 13, 2022

I was at the dealership for an emissions test. The people were friendly and efficient, and the waiting area was comfortable. I was in and out in about 20 minutes. It was a pleasant experience. More

by Cynthia
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dangelo Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 14, 2022 -

Gary Rome Kia responded

We are very happy to have provided you with such a positive experience. Thank you for taking the time to leave us a five-star rating, Cynthia. We sincerely value your business and look forward to your next visit.

October 13, 2022

We are very happy with your dealership. Great service all the time, and all your staff are very courteous. I would recommend our family and friends to you without hesitation. More

by STACY59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Nathan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dangelo Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brittany Zabielski
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Oct 14, 2022 -

Gary Rome Kia responded

Thank you so much for your kind words; and for taking the time to leave us this five-star review. We truly appreciate your business, Stacy.

October 04, 2022

Courteous and timely service. Hector was helpful in explaining each cost and requirements for my car. I appreciated his follow up inquiry to answer any additional questions I may More

by MAMORRELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Santinello
Report | Print
Oct 05, 2022 -

Gary Rome Kia responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Mary, and it's great to hear about your excellent experience here at Gary Rome Kia.

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