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Gary Rome Kia - Service Center

Enfield, CT

4.3
694 Reviews
Call Service Center (860) 253-4753

694 Reviews of Gary Rome Kia - Service Center

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December 08, 2022

WAITED 1&1/2 HOURS FOR A RECALL FUSE, A 10 MINUTE JOB, LITERALY! A LIAR AT SERVICE DESK SAID I DIDN'T TELL HIM THAT "I WANT NOTHING ELSE BUT THE FUSE, I WANT TO GET RIGHT OUT OF HERE". AND THE PERSON WHO More

by WRSR
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
TRISDEN TOCCALINE
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Dec 12, 2022 -

Gary Rome Kia responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

Dec 18, 2022 -

WRSR responded

FIRST: If my edit didn't go through...To edit my review to "Literally" and not "WAITED 1&1/2 HOURS FOR A RECALL FUSE, A 10 MINUTE JOB, "LATERALLY"! SECOND: I was asked to call the Parts and Service Director Ivy because I was told " We have attempted to connect with you but are not sure we have the most updated information on file" but yet they texted me and emailed me when it came to my appointment, and I have not received ANYTHING since! I've been trying to find the time for a week or more to call because I do NOT have access to my phone every second of the day like everyone else I guess. When I finally called, he/she was not there. I will not spend another second on this disaster. I have made up my mind when I left Gary Rome of Enfield that I will never return NOR WILL I EVER BUY ANOTHER KIA. If even one person out there would take my advice...Don't buy a KIA, there are much better makers out there, I will die a very happy person!!! Good luck to you all!!!

Dec 18, 2022 -

WRSR responded

5

December 07, 2022

Service was excellent. Drop off and pick up was also great! I’ll be back for my next service. More

by Dlemay498
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Nathan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 08, 2022 -

Gary Rome Kia responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

December 06, 2022

Great service and responsiveness. Excellent he said no they canceled because I sent.peopl ande. As of Friday. More

by LRNLTD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Nathan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 07, 2022 -

Gary Rome Kia responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 04, 2022

Be to schedule conveniently. Reception prompt. Knowledgeable staff and work done on time. Very pleased More

by SID8547
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 04, 2022 -

Gary Rome Kia responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

December 02, 2022

Great service from start to finish. Updated every step of the way while being serviced. Only place I'd go for my car. More

by rafael_quiles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trisden
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Dec 04, 2022 -

Gary Rome Kia responded

Thank you, Rafael! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gary Rome Kia.

December 01, 2022

Gary Rome Kia had a Very good and professional service. Accurate estimate and friendly. Thank you. More

by LIMEYALCHEMIST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trisden
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Dec 02, 2022 -

Gary Rome Kia responded

Thanks for sharing your thoughts about your experience with Gary Rome Kia. We appreciate your business and hope to see you again soon!

November 29, 2022

Bought a car from them. They had their set price and it seemed reasonable. Bought the car and they fixed all the issues that were pointed out. Overall good experience, hassl More

by NateS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dangelo Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 29, 2022 -

Gary Rome Kia responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gary Rome Kia.

November 19, 2022

Always receive great service from service advisor Trisden. He makes sure I am always aware of what’s going on with my vehicle. Friendly and clean establishment! More

by GLEISYRIVERA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Liptak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trisden Toccaline, Iveliz Velez
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Nov 20, 2022 -

Gary Rome Kia responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 18, 2022

Very friendly and nice people good and very helpful to the customers. Thank you very much More

by JULIETLUIE_ZUCCHI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
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Nov 20, 2022 -

Gary Rome Kia responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 17, 2022

Was not happy with the service. The car was dirter than when I bought it in More

by ESTABROOKDAVID
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hector
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Nov 20, 2022 -

Gary Rome Kia responded

David, Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

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