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Gary Rome Kia - Service Center

Enfield, CT

4.3
711 Reviews
Call Service Center (860) 253-4753

711 Reviews of Gary Rome Kia - Service Center

Sort by
February 21, 2023

staff was good to deal with and transparent, had things ready like they said, they would quickest quick and be with buying a car. I would do business again with them. More

by TJH5479
Recommend Dealer
Yes
Employees Worked With
Justin Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 21, 2023 -

Gary Rome Kia responded

We are happy to hear that you had an enjoyable experience with us at Gary Rome Kia and we appreciate your business!

February 20, 2023

Very friendly answer all my questions any problem that I had they answered it and good service More

by Ray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Boglisch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 20, 2023 -

Gary Rome Kia responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Ray, and it's great to hear about your excellent experience here at Gary Rome Kia.

February 19, 2023

From beginning to end the Folks at Gary Rome Kia are always professional, courteous and helpful. More

by CRYSTALJOHN3570
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Feb 19, 2023 -

Gary Rome Kia responded

Crystal, Thank you for taking the time to share your thoughts on working with our service team. We're glad to hear we delivered such a great experience!

February 18, 2023

Great service and very helpful staff. The facility was clean and well appointed. Highly recommend. More

by Rlyver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Zemrock
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 19, 2023 -

Gary Rome Kia responded

Thank you for taking the time to share your feedback with us. Brianna and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our service team, and we look forward to working with you again.

February 03, 2023

Thank you for the work being done in one day, this business is better now More

by BINGORY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept is very good
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Feb 04, 2023 -

Gary Rome Kia responded

Thank you so much for your 5 star review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gary Rome Kia to be a positive one. Please don't hesitate to reach out if you need anything else.

February 01, 2023

Did a VIN inspection and emissions test, great communication and quick. Very friendly and helpful without any pressure or upsale. More

by Tim Kunsa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maintenance and emissions
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Feb 02, 2023 -

Gary Rome Kia responded

Thank you, Tim! It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gary Rome Kia!

February 01, 2023

Poor maintenance service. After having paid KIA to get back seat upright fixed, a 2nd fix was very soon needed for the same problem and they quoted nearly $1000. Found out the More

by JAKENDREE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know ppl by name
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Feb 05, 2023 -

Gary Rome Kia responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss this matter in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

January 25, 2023

I came in for an emission testing and was promptly accommodated 1/2 hour before the emission testing center closed. The service representative was very polite and thorough. Will definitely come back a More

by NONE3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure of his name
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Jan 26, 2023 -

Gary Rome Kia responded

Thanks for sharing about your experience with Gary Rome Kia. We appreciate your business and hope to see you again soon!

January 25, 2023

Maintenance side is great. Sale side is awful. Way over MSRP while other dealerships are selling at MSRP More

by ANDREW.ECCLES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Boglisch
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 26, 2023 -

Gary Rome Kia responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, Andrew, feel free to contact us at your convenience.

January 25, 2023

Friendly, courteous and thorough was my service at Gary Rome Kia. Tristan, Hector and Ivy were all super helpful and went above and beyond what was expected for an oil change. I’ll be back! More

by MLAVELLI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Nathan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Telesha Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dangelo Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Boglisch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Liptak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Zemrock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tristan, Hector Ortiz, Hector Diaz, Ivy,
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Jan 26, 2023 -

Gary Rome Kia responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gary Rome Kia to be a positive one. Please don't hesitate to reach out if you need anything else.

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