Back

Gary Rome Kia - Service Center

Enfield, CT

4.3
711 Reviews

711 Reviews of Gary Rome Kia - Service Center

Sort by
May 12, 2023

I felt like my vehicle concerns were not only valid but also their priority to make sure that it was thoroughly addressed. More

by GGLYNN30@GMAIL.COM
Recommend Dealer
Yes
May 14, 2023 -

Gary Rome Kia responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gary Rome Kia, we look forward to having you as one of our valued customers for many more years to come!

May 03, 2023

Recall on Kia Sorrento. Recall was taken care of as cars are easily stolen. Thanks More

by JAREICHELT
Recommend Dealer
Yes
Employees Worked With
Service
May 03, 2023 -

Gary Rome Kia responded

Thanks for sharing about your experience with Gary Rome Kia. We appreciate your business and hope to see you again soon!

April 30, 2023

All went well except when I went to my car it was parked too close to the car by it I almost had to enter from passenger side. More

by geostevenpatty
Recommend Dealer
Yes
Apr 30, 2023 -

Gary Rome Kia responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We are so very sorry about the parking job we did. We will share your comments with our team, and we look forward to working with you again.

April 28, 2023

They say the car came with a 36mile 3 yr warranty as if they were paying for it. Even averaged it in my monthly payments without me noticing it. Nope, found out they don’t after I signed the paperwork… whi More

by SCJON202
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Nathan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Boglisch
2.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2023 -

Gary Rome Kia responded

I am so sorry to hear that you are unhappy. I would love to discuss what happened and have an opportunity to either explain the confusion or apologize if we did something wrong. We have an amazing customer satisfaction index and we pride ourselves on doing "the right thing".. I would ask that you please call me at your earliest convenience and we can review what didn't make your experience perfect. David Nathan 860.253.4753

Apr 29, 2023 -

SCJON202 responded

If you would really want to reach out and try to make things right or explain what happened all you have to do is look up who bought the 2020 Nissan Rogue on 4/8/23. My name number email are all there. SR

April 26, 2023

I had a good experience with the place Not much to do but sit down and watch tv since I usually walk around and look at the new or used cars and I didn't see many outside the dealership unless they were in t More

by Pratoj
Recommend Dealer
Yes
Apr 26, 2023 -

Gary Rome Kia responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gary Rome Kia to be a positive one. Please don't hesitate to reach out if you need anything else.

April 24, 2023

Good experience. Will be doing business with you guys again. Thank you for everything you did. More

by JUANCITO0613
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Stevens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2023 -

Gary Rome Kia responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

April 24, 2023

Quick, friendly & knowledgeable service! And a free car wash & vacuum. I Highly recommend Gary Rome Kia Service! More

by redhed813
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector Ortiz
Apr 25, 2023 -

Gary Rome Kia responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gary Rome Kia!

April 22, 2023

Very prompt, courteous service. Went above and beyond We would highly recommend your services. Great More

by erica06027
Recommend Dealer
Yes
Apr 23, 2023 -

Gary Rome Kia responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 21, 2023

I was there for an oil change and a tire rotation. It took the amount of time that I was told and as far as I know everything was good. More

by TAMIPG
Recommend Dealer
Yes
Employees Worked With
Hector Ortiz
Apr 22, 2023 -

Gary Rome Kia responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

April 21, 2023

Every time we go there we are always greeted nicely. Dealership is very well kept. Never walked out of there disappointed. Will continue to go there as long as they are open. We have leased 5 cars in to More

by MFSBB2ND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Nathan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Boglisch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Liptak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shaun Stevens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2023 -

Gary Rome Kia responded

Thank you very much for the compliment! We are happy to hear that you've always had a great experience and we appreciate your business with us at Gary Rome Kia

...
30
...