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Gary Rome Kia - Service Center

Enfield, CT

4.3
693 Reviews

693 Reviews of Gary Rome Kia - Service Center

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April 13, 2023

Trisden was awesome ! ! Needed new engine…. Covered under warranty!!! Quick 1 week replacement!!! I’m back on road and doing great!! Highly recommend!!! More

by TIMMACHON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trisden Service Department
Apr 14, 2023 -

Gary Rome Kia responded

It's great to hear that Trisden and our service team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gary Rome Kia!

April 11, 2023

They told that my recall part came in, but i wait it in the seating room for 2hr before i was told it was not there i could have stay at work 😞 More

by Egg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Telesha Williams
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2023 -

Gary Rome Kia responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

April 11, 2023

The service was done in less time than it was quoted very pleased with service More

by REFUSETOGIVE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Boglisch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2023 -

Gary Rome Kia responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

April 04, 2023

One of the best I’ve ever been to have my KIA serviced. Everyone is really professional More

by Patti523
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Nathan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Boglisch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : All service employees
Apr 04, 2023 -

Gary Rome Kia responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

April 04, 2023

Service department is great to work with. Sales reps are very good to work with as well!! More

by CATHY.MCCARRON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Bruso
Apr 05, 2023 -

Gary Rome Kia responded

Cathy, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that John met your expectations. Thank you for choosing Gary Rome Kia, we look forward to having you as a valued customer for many years to come!

Apr 06, 2023 -

CATHY.MCCARRON responded

You can tell everyone that works at the Enfield Gary Rome is happy to be working there. From the telephone folks to the service department to the sales force. Everyone is always very happy to help no matter how silly the question or how detailed the issue!! They're truly refreshing to work with!

March 30, 2023

They are very easy to deal with and they call to let you know the progress of the repair More

by leo27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
Mar 31, 2023 -

Gary Rome Kia responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Leo, and we are thrilled that you found your experience with us here at Gary Rome Kia to be a positive one. Please don't hesitate to reach out if you need anything else.

March 29, 2023

While was driving home from work my door latch on my K5 some how broke and my door came ajar, I called the service department at Enfield Kia and Hector answered my call and I explained to him everything th More

by HUTCH0868
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Brusso and Hector
Mar 29, 2023 -

Gary Rome Kia responded

Thank you very much for the compliment! We are happy to hear that you had such a positive experience here at the dealership with Hector. Thank you for being a member of the Gary Rome Kia Family!

March 25, 2023

Hector was great and treated me really well. He was able to fit in my service and get me out on time so I didn’t have to interrupt my day too much. I really appreciated his willingness to work w More

by john@johnoerter.me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector
Mar 27, 2023 -

Gary Rome Kia responded

We are happy to hear about your positive experience here at the dealership with Hector. Thank you for your business!

March 25, 2023

The customer service was outstanding And kept your breath of everything that was going on with your car More

by MARINE88F
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dangelo Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2023 -

Gary Rome Kia responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gary Rome Kia. We look forward to serving you for years to come.

March 19, 2023

Helpful employees who know all about my vehicle. Made some timely recommendations and clarified a few services for me More

by EASYKEEPER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Can not remember the service department employees names but they were all very pleasant and helpful
Mar 20, 2023 -

Gary Rome Kia responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gary Rome Kia!

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