Gary Rome Kia - Service Center

We were very pleased with the service. And they clean the inside of my car which had a couple of scratches on the glove compartment and it appears that they are gone now thank you whoever And they clean the inside of my car which had a couple of scratches on the glove compartment and it appears that they are gone now thank you whoever cleaned our car it is very much appreciated thank you very much for everything More

I only use them for Emissions but they are always great. Quick, great customer service and friendly staff. They have a great waiting room and plenty of room to relax while you're waiting. I recommend the Quick, great customer service and friendly staff. They have a great waiting room and plenty of room to relax while you're waiting. I recommend them highly. More

JJ was amazing . Helped me with any questions and made it an easy choice to purchase my new 2025 Kia Telluride Helped me with any questions and made it an easy choice to purchase my new 2025 Kia Telluride More

They were awesome. They all were so professional and friendly. They explained all. And washed my car and vacuumed it also. I love that KIA dealership and it was so nice They all were so professional and friendly. They explained all. And washed my car and vacuumed it also. I love that KIA dealership and it was so nice to be treated so well and professional. I will go back there anytime for any service. The best people ever! More

Great place to bring you Kia for service. The staff is very friendly and knowledgeable. The staff is very friendly and knowledgeable. More

Needs customer service training. Marissa is miserable to customers and coworkers. Does not align with the Gary Rome philosophy that is widely advertised. Marissa is miserable to customers and coworkers. Does not align with the Gary Rome philosophy that is widely advertised. More

Kay is a rock stat. Easy to deal with and knowledgeable about extended ware covered and very helpful! Easy to deal with and knowledgeable about extended ware covered and very helpful! More

The way I was treated by the woman working the service center desk when I came to pick up my car on Thursday, October 24 at 5:55pm was extremely disappointing. I am now planning on trading in my Kia and center desk when I came to pick up my car on Thursday, October 24 at 5:55pm was extremely disappointing. I am now planning on trading in my Kia and spreading the word to family and friends to AVOID this is particular dealership at all costs. I know what it’s like to work in customer service and I know how you are suppose to treat people and that is not it. I was accused of trying to “claim someone else’s car” as in steal someone else’s car because I touched the top of the Kia keys I thought were mine on the counter. And then she proceeded to scold me on that. I was very happy when I entered the dealership. I was shaking, upset and full of anxiety when leaving. I said hi and smiled and was very courteous. I am so so sorry I mistakenly thought the key was mine and pointed to the top of it. Did she think I was going to run out in the parking lot full of a hundred Kia’s and just press the button til I found the one to steal. The fact she even had the audacity to insinuate that is infuriating. I have spend at least 60 thousand dollars at that dealership. SHAMEFUL to be treated that way. That is no way to treat a person, nevermind a customer. More

Oil change service was fine. The fact they sold me a vehicle with 4k miles that they got from Canada without disclosing the problem that I would not be able to get recalls repair The fact they sold me a vehicle with 4k miles that they got from Canada without disclosing the problem that I would not be able to get recalls repaired is unacceptable. More

Professional, Friendly, Courteous, They treat you like Family! An Awesome car buying experience! Check it out! You'll be glad you did!!! Family! An Awesome car buying experience! Check it out! You'll be glad you did!!! More