Gary Rome Kia - Service Center

I bought a brand new car and after 5k miles the car started to shake, they inspected the car, turns out that my car has bad tires, i called phirelli, and they asked for a certified report from the deal started to shake, they inspected the car, turns out that my car has bad tires, i called phirelli, and they asked for a certified report from the dealer who inspected the tires in order to validate the warranty but gary rome Kia did not help with tire report, throwing responsibility back and fort with balise kia, stating that i did not buy the car there, and balise kia stating that they did not did the report! Im still with my bramd new car shaking because neither Gary Rome kia nor Balise Kia want to help!! They just want your money More

The internet while waiting was unusable it was so slow. Apparently I got a complimentary car wash (twice) but it was not evident at all, I am aware that it’s a free service but if the amount of care put in Apparently I got a complimentary car wash (twice) but it was not evident at all, I am aware that it’s a free service but if the amount of care put into that was the same as the rest of the work it doesn’t bode well. My car now has a rattling on the highway that wasn’t present previously. The staff were nice but overall not really an enjoyable experience. I also couldn’t book online due to a glitch in the website and when I messaged instead, I was told to call which was exactly what I had wanted to avoid doing. More

Well I can't seem to get a hold of anyone in service after trying 14 times over the last week, and I was quoted "work needed that wasn't actually needed. after trying 14 times over the last week, and I was quoted "work needed that wasn't actually needed. More

Very poor customer service was informed by vehicle was ready 3 times it was not. ready 3 times it was not. More